Security Officer

Glad Group; Melbourne; On-site; AUD 34,440,000 - 48,216,000; Part time

Benefits offered by this job

Career progression

Employee Assistance Program

Team bonding events

Job summary

Glad Group in Melbourne is seeking professional Security Officers for casual relief coverage at a busy shopping centre in the Eastern Suburbs. The role is ideal for flexible and reliable security professionals to cover sick leave, annual leave and other operational requirements while ensuring a safe and welcoming environment.

Key duties include patrols, CCTV monitoring, incident response, customer service, and accurate reporting.

Qualifications

• Must hold a valid State Security Licence.
• Current Senior First Aid Certificate required.
• Security experience in retail, commercial or customer-facing environments preferred.
• Strong communication, interpersonal and conflict resolution skills.
• Ability to remain calm and professional under pressure.
• Sound observation, reporting and problem-solving abilities.

Responsibilities

• Patrol shopping centre interiors and exteriors.
• Monitor CCTV systems and security alarms.
• Respond to incidents and emergencies.
• Provide excellent customer service to visitors and stakeholders.
• Complete incident reports and maintain security records.
• Assist with emergency procedures and evacuations when required.
• Liaise with centre management, tenants and emergency services.
• Support coverage for planned and unplanned staff absences.

Skills

Security Licence

Senior First Aid

Customer service

Communication

Conflict resolution

Team player

Calm under pressure

Job description

Job Description

Glad Group Services is seeking professional and customer-focused Security Officers to join our casual team, providing relief coverage across a shopping centre located in the Eastern Suburbs. This role is ideal for flexible and reliable security professionals who can assist with unplanned absences, sick leave coverage, and additional operational requirements while helping maintain a safe, secure, and welcoming environment.

Key Responsibilities

• Conduct regular patrols of the shopping centre, including internal and external areas.
• Monitor CCTV systems and security alarms.
• Respond to incidents, emergencies, and customer assistance requests.
• Provide excellent customer service to visitors, retailers, and centre stakeholders.
• Complete incident reports and maintain accurate security records.
• Assist with emergency response procedures and evacuations when required.
• Liaise professionally with centre management, tenants, contractors, and emergency services.
• Support site operations by providing coverage for planned and unplanned staff absences.

Skills & Qualifications

• Current and valid Security Licence.
• Previous security experience in retail, commercial, or customer-facing environments is preferred.
• Strong communication, interpersonal, and conflict resolution skills.
• Ability to remain calm and professional under pressure.
• Sound observation, reporting, and problem-solving skills.
• Strong customer service focus and commitment to safety.

Working Conditions

• Ongoing casual position with varying hours based on operational requirements.
• Primarily engaged to provide coverage for sick leave, annual leave, training, and other staff absences as they arise.
• Shifts may be offered at short notice and can include days, evenings, nights, weekends, and public holidays.
• Combination of indoor and outdoor patrol duties.
• No guaranteed minimum hours; rostered shifts will be allocated according to business needs and employee availability.

Desired Skills and Experience

About You:

• Valid State Security Licence (mandatory)
• Current Senior First Aid Certificate (mandatory)
• Security experience in Retail or Commercial environments
• Control room experience (for Control Rooms Operators only)
• Experience in customer service
• Ability to work collaboratively as a team player
• Be well presented with excellent verbal and written communication skills
• Ability to work flexible hours across a 24/7 roster, including weekends and public holidays

Benefits at Glad Group:

• Career progression through ongoing training and development
• Exclusive employee reward and recognition program
• Employee Assistance Program
• Regular team bonding events

Glad is a proud Equal Opportunity Employer and Champion of genuine action towards Reconciliation. We know that our workplace benefits from diversity and we seek to increase and maintain representation of all people across our workforce. Our aim is to make employment with Glad accessible for all people, including targeted programs for females, Aboriginal and Torres Strait Islanders.

MASTER LICENCES:
ACT:17502081 |SA:ISL249412 |NSW:409557154|VIC:763-211-20S |NT: SFL1081 |WA:SA40606|QLD:3199590