Security Controller: Control Room & Field Patrols

Glad Group; Sydney; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Flexible shift options

Career progression within national bio

Uniform and equipment supplied

Training and onboarding

Employee wellbeing support

Employee referral program bonuses

Job summary

Glad Group is seeking security personnel to ensure safe, secure and welcoming environments for clients and communities. You will work with a supportive team, monitor CCTV, patrol sites and respond to incidents with professional customer service and calm professionalism.

The role requires a current Security Licence, NPCR clearance, First Aid and flexibility for rotating shifts including nights and weekends where needed.

Qualifications

• Current valid Security Licence and National Police Check (ability to obtain).
• Availability to work across a rotating roster, including evenings and weekends where required.
• Strong communication skills with a professional and customer-focused approach.
• Experience in retail, corporate or customer-facing security environments.
• Ability to remain calm, professional and responsive in fast-paced situations.
• Current First Aid Certificate (or willingness to obtain).
• Ability to work collaboratively as part of a team.
• Previous control room experience will be highly regarded.

Responsibilities

• Control room monitoring, including CCTV Operations
• Maintain a safe, secure and welcoming environment for customers, retailers and visitors
• Conduct patrols, monitor site activity and respond to incidents or security concerns
• Support emergency response procedures, including evacuations, first aid and incident management
• Monitor and report risks, hazards, suspicious behaviour and breaches of site procedures
• Deliver professional customer service while supporting conflict resolution and access control requirements
• Available for night shifts

Skills

Security Licence

National Police Check

Customer-focused

Effective communication

Teamwork

CCTV operations

First Aid

Calm under pressure

Job description

Glad Group is seeking security personnel to ensure safe, secure and welcoming environments for clients and communities. You will work with a supportive team, monitor CCTV, patrol sites and respond to incidents with professional customer service and calm professionalism.

The role requires a current Security Licence, NPCR clearance, First Aid and flexibility for rotating shifts including nights and weekends where needed.