Security Control Room Operator (Event experience)

Australian Concert & Entertainment Security; Sydney; On-site; AUD 55,000 - 90,000; Full time

Benefits offered by this job

Paid breaks

Full uniform provided

Ongoing training and development

Career progression pathways

Internal RTO qualification support

Excellent transport access

Job summary

ACESGroup is seeking experienced Event Control Room Operators for casual and full-time roles across Sydney’s high-profile venues and events. You will monitor live operations, manage communications, and provide real-time situational awareness to ground teams and stakeholders.

The role requires adaptability, strong communication, and a commitment to safety in dynamic environments. Opportunities for training and career progression are offered.

Qualifications

• Strong communication and coordination abilities in fast-paced environments.
• Proven customer service mindset with professional presentation.
• Ability to operate under pressure and follow SOPs.

Responsibilities

• Monitor CCTV and security systems during live events.
• Respond to alarms, incidents and critical events promptly.
• Coordinate with on-ground personnel for clear information flow.
• Control access to restricted areas per SOPs and accreditation.
• Log incidents and report through digital systems with accuracy.
• Support emergency responses and coordinate information relay.
• Ensure all systems and communications remain operational and event-ready.
• Utilize ACESGroup’s proprietary platforms to enhance reporting.

Skills

Excellent communication

Coordination skills

Customer service skills

Reliability and punctuality

LLND test readiness

Job description

Security Control Room Operator (Event experience)

Australian Concert & Entertainment Security - Homebush NSW

ACESGroup: Where People, Safety, and Technology Connect.

At ACESGroup, we have always been a leader in combining operational expertise with cutting-edge technology.

Across every division, from frontline operations to corporate services, our bespoke software tools are transforming how we work, improving safety, efficiency, and decision‑making in real time. ACESGroup: Where People, Safety, and Technology Connect.

We are shaping the future of the security industry by integrating people, systems, and smart technology to deliver safer, more connected environments.

At ACESGroup, innovation is part of how we speak, teach, and operate, and we are seeking team members who wish to develop and grow with us.

About the Role

ACESGroup is seeking experienced Event Control Room Operators to join our team in casual and full-time positions across Sydney's most high-profile venues and events.

As part of our Event Operations team, you will be at the centre of live event coordination, monitoring safety, managing communications, and providing real-time situational awareness to ground teams and stakeholders.

You will:

• Monitor large-scale event operations using CCTV and integrated security systems.
• Respond swiftly and professionally to alarms, incidents, and critical events.
• Coordinate and communicate with on-ground personnel, ensuring clear and accurate information flow.
• Control access to restricted areas, maintaining compliance with event SOPs and accreditation protocols.
• Log and report incidents through digital systems with precision and accountability.
• Support emergency responses, assisting with coordination and information relay.
• Ensure all systems, communications, and technology remain operational and event-ready.
• Utilise ACESGroup’s proprietary technology platforms to enhance reporting and decision‑making.
• Work collaboratively with event control teams, management, and client representatives.

This role is ideal for professionals who thrive under pressure, excel in communication, and enjoy the challenge of maintaining control and clarity in dynamic, fast-paced event environments.

• Current NSW 1A Security Licence (minimum 12 months).
• Confidence operating within high‑pressured, live-event environments guided by SOPs and real-time updates.
• Excellent communication and coordination skills.
• Availability for 24/7 rotating rosters, including weekends, nights, and public events.
• RSA Competency Card (current).
• Current First Aid and CPR.
• Strong customer service skills and professional presentation.
• Reliability, punctuality, and attention to detail.
• Ability to pass a LLND (Language, Literacy, Numeracy and Digital) test.
• Current NSW Driver Licence.

Desirable / or willing to obtain:

• Traffic Control and Implement Traffic Management Plan (ITMP) certifications.
• White Card.

ACESGroup can assist suitable candidates in obtaining required qualifications through our internal Registered Training Organisation (RTO).

What ACESGroup Offers

• Work with advanced security technology and digital platforms that support operational excellence.
• Access to Sydney’s most iconic venues and events.
• Paid breaks and full uniform provided.
• Ongoing training, development, and clear career progression pathways.
• Upskilling through our internal RTO.
• Opportunity to be part of our upcoming Diploma in Security Technology (commencing mid-2026).
• Convenient site locations with strong transport access.
• Contribute to innovation in AI, vision analytics, and smart risk management tools.
• Join a growing national company with opportunities across events, venues, and critical infrastructure.
• Attractive employment conditions and an inclusive culture that values your contribution.

About Us

For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.

We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel safeguard communities across commercial buildings, public precincts, aviation, education, parklands, technology hubs, and major sporting and entertainment venues.

Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.

At ACESGroup, we don't just offer jobs: we build long-term careers in a company redefining security in a digital world.

We are an equal opportunity employer committed to inclusion and diversity.

Successful applicants will undergo relevant background, police, medical, and reference checks.

ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.