Secure Cloud Support Engineer (Linux/AWS)

Amazon; Australia; On-site; AUD 120,000 - 180,000; Full time

Job summary

Amazon is seeking a Linux-focused Support Engineer in Australia. You will troubleshoot complex issues, collaborate with internal AWS teams, and contribute to improving operational excellence across services. The role emphasizes hands-on Linux systems administration, scripting, and cloud-native problem solving.

You will engage in on-call rotations, develop runbooks, and mentor new hires while delivering high-quality support for mission-critical workloads in a highly secure cloud environment.

Qualifications

• 5+ years of Linux systems administration experience.
• Deep understanding of scalable computing systems.
• Knowledge of cloud computing concepts and design considerations.

Responsibilities

• Apply advanced troubleshooting techniques to provide unique solutions to our customers' needs.
• Interact with engineers and partner with other AWS teams to help reproduce and resolve issues.
• Leverage your Linux and technical experience to provide feedback to internal AWS teams on improvements.
• Drive service team communication during critical events.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on complex problems spanning multiple AWS services.
• Mentor new hires and contribute to training and process improvements.

Skills

Linux systems administration

Scripting languages

Distributed systems understanding

Networking fundamentals

Troubleshooting

Education

Bachelor's degree or equivalent in a related technical field

Tools

Python

Ruby

Perl

Job description

Amazon is seeking a Linux-focused Support Engineer in Australia. You will troubleshoot complex issues, collaborate with internal AWS teams, and contribute to improving operational excellence across services. The role emphasizes hands-on Linux systems administration, scripting, and cloud-native problem solving.

You will engage in on-call rotations, develop runbooks, and mentor new hires while delivering high-quality support for mission-critical workloads in a highly secure cloud environment.