Sea Logistics Operations Supervisor – Value-Added Services

Kuehne Nagel; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

Parental leave

Learning & development

Novated leasing

Employee discounts

Volunteer opportunities

Global network

Job summary

Kuehne+Nagel Australia is seeking a Sea Logistics Operational Care Supervisor to lead export operations, optimise processes, and drive service excellence. You will guide the team, manage carrier relationships, and ensure high-quality shipment execution and customer satisfaction.

The role requires strong freight forwarding experience, knowledge of sea logistics, and excellent stakeholder communication to achieve costs and KPI targets in a dynamic environment.

Qualifications

• Strong experience in freight forwarding and supply chain management.
• Knowledge of sea logistics operations and best practices.
• Clear communication and ability to engage diverse stakeholders.
• Proven ability to monitor KPIs and drive improvement initiatives.
• Understanding of financial performance and decision making.

Responsibilities

• Drive operational excellence in export service delivery with strong control and standardised performance.
• Collaborate with Customer Care teams to improve service outcomes and satisfaction.
• Maintain and strengthen carrier relationships while supporting shipment execution and cost control.
• Work with internal teams to improve productivity and service delivery across the business.
• Monitor KPIs, support profitability targets, and manage cost and revenue information.
• Identify opportunities to optimize processes, controls, and workflows.

Skills

Freight forwarding

Sea Logistics

KPI management

Continuous improvement

Stakeholder collaboration

Cost & revenue awareness

Customer care support

Job description

Kuehne+Nagel Australia is seeking a Sea Logistics Operational Care Supervisor to lead export operations, optimise processes, and drive service excellence. You will guide the team, manage carrier relationships, and ensure high-quality shipment execution and customer satisfaction.

The role requires strong freight forwarding experience, knowledge of sea logistics, and excellent stakeholder communication to achieve costs and KPI targets in a dynamic environment.