Air Logistics Operational Care Specialist

Kuehne+Nagel; Melbourne; In loco; AUD 52.000 - 72.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible work options

Parental leave

Career development

EV car subscription

Employee discounts

Private health insurance

Uniform allowance

Volunteer opportunities

Global network

Descrizione del lavoro

Kuehne+Nagel Melbourne invites you to join our Operational Care team, coordinating bookings with carriers and gateways, and ensuring timely, accurate documentation from booking to delivery. You’ll support cost control and visibility across shipments while upkeeping carrier relationships for a reliable service.

We value a proactive, service-minded professional with a detail-focused approach and good English communication.

Competenze

• You bring a can-do attitude and genuine service mindset.
• Detail-obsessed and steady under pressure.
• Clear communication, coordination, and planning skills.
• You respect air freight regulations and guidelines.
• You have air freight knowledge with 0–2 years in air logistics.
• A vocational course or diploma in freight forwarding or logistics is preferred.
• You’re fluent in the local language with intermediate English.
• Strong analytical and organizing skills, teamwork, and time management.

Mansioni

• You start by checking what’s moving, due, and what needs a nudge.
• You spot and fix delays, routing conflicts, or mispriced rates and escalate when needed.
• You collaborate with Customer Care to meet transit times, carrier choices and routings.
• You secure buy rates and capacity with carriers and KN gateways, mindful of cost and profitability.
• You keep systems up to date for clear visibility, including financial details.
• You hold carriers and partners to their commitments and speak up when needed.
• You help shape processes with the Optimization Team and support Sales and Customer Care.

Conoscenze

Can-do attitude

Service mindset

Detail-oriented

Clear communication

Organisation skills

Teamwork

Time management

Problem solving

Formazione

Freight forwarding diploma (preferred)

Strumenti

Air freight knowledge

Descrizione del lavoro

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Somewhere over an ocean, a pallet of time-sensitive cargo is on its way to a customer who is counting on it. Behind that flight sits a booking, a carrier, a routing, and a person who made sure every piece fell into place. That person could be you.

At Kuehne+Nagel, our Operational Care Specialists are the people who make air freight feel effortless. You’re the calm centre of the storm, coordinating bookings with carriers, partners and gateways, preparing the right documentation, and keeping a close eye on every shipment from the moment it’s booked to the moment it lands.

Responsibilities

• You start by checking what’s moving, what’s due, and what needs a nudge. Nothing sits overdue on your watch.

• When a shipment goes off-script (a delay, a routing conflict, a rate that doesn’t add up), you’re the first to spot it, and the first to fix it. You clarify instructions, resolve discrepancies, and flag anything bigger to your team leader straight away.

• You work hand in hand with Customer Care to make sure customer requirements like transit times, carrier choice and routings are met.

• You secure buy rates and capacity with qualified carriers and our KN gateways, always with an eye on cost and profitability.

• You keep our systems up to date so everyone has clear visibility, including the financial details.

• You hold carriers and partners to their commitments, and speak up when they don’t deliver.

• You help shape how we work, partnering with our Optimization Team to cut manual steps and get more from our systems, and supporting Sales and Customer Care to make new customer accounts start smoothly.

Requirements

• You bring a “can do” attitude and a genuine service mindset.

• You’re detail-obsessed in the best way and stay steady when the pressure rises.

• You communicate clearly, coordinate easily, and love a well-organised plan.

• You respect the rules. Air freight regulations and industry guidelines matter to you.

• You have air freight knowledge, and ideally 0–2 years in air logistics or freight forwarding. Starting out? We’d still love to hear from you.

• A vocational course, apprenticeship, or diploma in freight forwarding or logistics is preferred.

• You’re fluent in the local language and have intermediate English.

• You’re strong in analytical and organising skills, teamwork, time management and problem solving.

Why join Kuehne+Nagel?

At Kuehne+Nagel, you’ll be part of a global logistics leader where your contribution matters. We offer a supportive, inclusive and flexible workplace, with opportunities to grow your career, make an impact, and be rewarded along the way.

Along with a competitive remuneration package, our benefits include:

• Flexible work arrangements to support work-life balance

• Inclusive paid parental leave for all parents

• Career development through extensive learning and development opportunities

• Novated leasing and EV car subscription options

• Employee discounts, rewards and recognition programs

• Private health insurance discounts

• Corporate uniform allowance

• Charity and volunteering opportunities to give back to the community

• A collaborative culture with the strength of a global network!

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.