School Support Officer - Classroom (2 Positions)

Catholic Education Office Diocese Of Wollongong; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Leave loading 17.5%

Bonuses

Annual salary reviews

Lunch provided onsite

Friday socials

Near M5 motorway

Onsite parking

Job summary

Redox is seeking an IT Helpdesk Support Officer to join the head office in Minto, South-West Sydney. You will support internal users across desktops, laptops, printers, and software suites, working within a Windows Active Directory environment with the latest Microsoft technologies.

Role includes on-site and remote work after probation, with opportunities to participate in hardware/software upgrades and cross-site projects. Strong customer service and IT fundamentals are essential.

Qualifications

• Customer service-focused IT helpdesk role experience
• Tertiary IT qualification or relevant certs
• Strong knowledge of Microsoft technologies and platforms

Responsibilities

• Answer calls and monitor IT helpdesk queues
• Triage requests, provide 1st/2nd line support
• Log and close tickets in Zendesk
• User adds/moves/changes in IT systems
• Install and maintain OS/software; assist with procurement
• Write technical docs and How-To guides

Skills

Communication & customer service

Teamwork & independence

Problem solving

Education

IT qualification (University/TAFE or certs)

Tools

Zendesk

Windows Server

Active Directory

Office 365

Microsoft Teams

Remote Desktop

TCP/IP networking

Azure/Intune basics

Job description

IT Helpdesk Support Officer | Minto, South - West Sydney

Redox is a ASX listed, leading raw material and ingredients distributor with 23 staff locations throughout Australia, New Zealand, Asia and North America. We bring the best products from around the world to clients in over 170 unique industries. Established in 1965 with more than 400 staff and sales over $1 billion dollars last financial year, Redox is an Australian success story that strives to maintain the energy of a start-up. We value and promote innovation, with swift implementation of sound ideas and modern solutions. More than just a job, start your career with Redox today and join an accredited ‘Great Place to Work’ business.

The Position

As an IT Support Officer on the Helpdesk you will be working with an expert team of IT systems engineers and developers at our head office in Minto, South-West Sydney. Serving our internal customers, you will provide support on a variety of IT hardware and software systems including desktops, laptops, printers, telephony, network & security devices, and a wide range software platforms. Within our Windows Active Directory environment you will be exposed to the latest technologies from Microsoft and other leading IT vendors. As your skill and confidence grow you will take responsibility for projects involving hardware and software upgrades/rollouts locally and across remote sites.

Daily tasks include:

• Answer incoming calls and monitor support queues for the IT helpdesk
• Triage support requests, troubleshoot and provide first / second level support
• Escalate faults to third level Systems Engineers and external support contractors
• Log, update and close tickets in IT helpdesk system (Zendesk)
• Perform user adds/moves/changes in multiple IT systems
• Installation, maintenance and monitoring of operating systems and software
• Assist with IT procurement and maintenance of internal asset system and licence records
• Writing technical documentation and How-To Guides.

This position allows for a mix of on-site and remote (from home) work after probation. We’re located in Minto, South-Western Sydney. If that’s you too, then this is a great opportunity forgo the exhausting commute to the CBD and enjoy a better work/life balance.

About you

• Exceptional communication, interpersonal and customer service skills.
• Minimum of 1 year work experience in an IT Helpdesk role
• Tertiary qualification/s in IT (University, TAFE or Microsoft/Cisco certification)
• Solid working knowledge of the latest Microsoft technologies and platforms
• Ability to work independently and cohesively as part of a team
• High attention to detail and strong problem solving skills

The successful candidate will have skills and experience in:

• Windows Server 2019 and above
• Windows 11
• Microsoft Teams
• Active Directory
• Office 365
• Remote Desktop technologies
• Network andTCP/IP
• Adobe Acrobat

Some exposure to the following technologies an advantage

• Cisco routers / switches
• Hyper-V
• IP Telephony (PABX, IPFX, IP Phones)
• Windows Desktop Deployment (MDT)
• Microsoft Azure, Intune, Entra, and 365
• Competitive salary package inclusive 17.5% leave loading
• Company-performance-based bonuses
• Annual Salary review
• Lunch provided daily onsite
• Friday afternoon socials
• 10mins from M5 motorway
• Secure onsite parking

All successful applicants will require to undergo a National Police History check to be eligible for the role. All applicants must be eligible to work in Australia.