IT Helpdesk Support Officer | Minto, South - West Sydney

Redox; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Lunch onsite

Volunteer day

Friday socials

Parking onsite

Job summary

Redox, located in Sydney, seeks an IT Support Officer for the Helpdesk at our Minto head office. You’ll support desktops, laptops, printers, telephony, and security devices, in a Windows AD environment, with Zendesk ticketing and rollout projects.

You’ll join an expert team, with a mix of on-site and remote work after probation, serving internal customers across Australia. Strong Microsoft skills and 1+ year helpdesk experience are essential.

Qualifications

• Excellent communication, interpersonal and customer service skills.
• Minimum of 1 year work experience in an IT Helpdesk role.
• Tertiary IT qualification, University/TAFE or certifications.
• Solid working knowledge of Microsoft technologies and platforms.
• Ability to work independently and as part of a team.
• High attention to detail and strong problem solving skills.

Responsibilities

• Answer calls and monitor IT helpdesk queues.
• Triage requests, troubleshoot, provide first/second level support.
• Escalate faults to higher level engineers or external contractors.
• Log and close tickets in Zendesk and other systems.
• Manage user adds/moves/changes across systems.
• Install, maintain and monitor OS and software.
• Assist with IT procurement and asset/licence records.
• Write technical documentation and how-to guides.

Skills

Customer service

IT helpdesk experience

Microsoft technologies

Teamwork

Attention to detail

Education

Tertiary IT qualification

Tools

Active Directory

Office 365

Microsoft Teams

Windows Server

Remote Desktop

TCP/IP networking

Azure/Intune (exposure)

Job description

About us

Redox is a ASX listed, leading raw material and ingredients distributor with 23 staff locations throughout Australia, New Zealand, Asia and North America. We bring the best products from around the world to clients in over 170 unique industries. Established in 1965 with more than 400 staff and sales over $1 billion dollars last financial year, Redox is an Australian success story that strives to maintain the energy of a start-up. We value and promote innovation, with swift implementation of sound ideas and modern solutions. More than just a job, start your career with Redox today and join an accredited ‘Great Place to Work’ business.

The Position

As an IT Support Officer on the Helpdesk you will be working with an expert team of IT systems engineers and developers at our head office in Minto, South-West Sydney. Serving our internal customers, you will provide support on a variety of IT hardware and software systems including desktops, laptops, printers, telephony, network & security devices, and a wide range software platforms. Within our Windows Active Directory environment you will be exposed to the latest technologies from Microsoft and other leading IT vendors. As your skill and confidence grow you will take responsibility for projects involving hardware and software upgrades/rollouts locally and across remote sites.

Daily tasks include:

• Answer incoming calls and monitor support queues for the IT helpdesk
• Triage support requests, troubleshoot and provide first / second level support
• Escalate faults to third level Systems Engineers and external support contractors
• Log, update and close tickets in IT helpdesk system (Zendesk)
• Perform user adds/moves/changes in multiple IT systems
• Installation, maintenance and monitoring of operating systems and software
• Assist with IT procurement and maintenance of internal asset system and licence records
• Writing technical documentation and How-To Guides.

This position allows for a mix of on-site and remote (from home) work after probation. We’re located in Minto, South-Western Sydney. If that’s you too, then this is a great opportunity forgo the exhausting commute to the CBD and enjoy a better work/life balance.

About you

• Exceptional communication, interpersonal and customer service skills.
• Minimum of 1 year work experience in an IT Helpdesk role
• Tertiary qualification/s in IT (University, TAFE or Microsoft/Cisco certification)
• Solid working knowledge of the latest Microsoft technologies and platforms
• Ability to work independently and cohesively as part of a team
• High attention to detail and strong problem solving skills

The successful candidate will have skills and experience in:

• Windows Server 2019 and above
• Windows 11
• Microsoft Teams
• Active Directory
• Office 365
• Remote Desktop technologies
• Network andTCP/IP
• MobileDevices (Apple & Android)
• Printer Hardware
• Adobe Acrobat

Some exposure to the following technologies an advantage

• Cisco routers / switches
• Hyper‑V
• IP Telephony (PABX, IPFX, IP Phones)
• Windows Desktop Deployment (MDT)
• Microsoft Azure, Intune, Entra, and 365

Rewards & Benefits

• Competitive salary package inclusive 17.5% leave loading
• Company-performance-based bonuses
• Annual Salary review
• Lunch provided daily onsite
• Paid Volunteer Day
• Friday afternoon socials
• 10mins from M5 motorway
• Secure onsite parking

Redox is an equal opportunity employer which enjoys the benefit of a diverse team.
All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.

All successful applicants will require to undergo a National Police History check to be eligible for the role. All applicants must be eligible to work in Australia.