School Reception & Admin Officer

Government Schools; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Dohertys Creek P-9 College is seeking an organised, approachable and highly motivated Administration Officer (Reception) to join our Administration Team. The role is to provide a welcoming, professional front office environment for students, families, staff and visitors, and to support efficient administrative services.

You will manage reception duties, handle enquiries, support communications and assist with a range of administrative processes while maintaining confidentiality and a

Qualifications

• SC1: Demonstrated ability to provide professional, friendly and responsive customer service to students, families, staff and visitors.
• SC2: Demonstrated effective written and verbal communication skills, with the ability to communicate clearly and professionally.
• SC3: Demonstrated strong organisational skills, with the ability to show initiative, manage competing priorities and maintain accuracy in a busy and fast-paced environment.
• SC4: Demonstrated proficiency in administrative processes and school management systems, including Compass, CASES21 and Microsoft Office applications.
• SC5: Demonstrated ability to work collaboratively and independently, exercise sound judgement, maintain confidentiality and contribute positively to an efficient and supportive team environment.

Responsibilities

• Provide a welcoming, professional and friendly reception service to students, families, staff, visitors and external stakeholders.
• Respond to incoming telephone calls, emails and general enquiries in a timely manner.
• Provide accurate information regarding College processes, procedures, activities and general enquiries.
• Visitor and contractor sign-in and sign-out processes using SAM4Schools, ensuring relevant Working with Children Check (WWCC), VIT registration and other required checks are completed in accordance with College procedures.
• Receive, record and distribute incoming mail, deliveries and parcels.
• Maintain a clean, organised and professional reception area.
• Process late arrivals, early departures and student sign-in and sign-out records.
• Monitor and respond to the College's general email inbox, directing correspondence to the appropriate staff members.
• Coordinate the preparation, compilation and distribution of the College newsletter, including liaising with staff to obtain content.
• Prepare and publish routine College communications, notices and Compass News Feed updates as directed.
• Maintain staff contact lists, telephone extension information, internal directories and staff pigeonhole labels.
• Assist with ordering and maintaining administration stationery, office supplies and photocopy paper.
• Provide administrative assistance to other members of the Administration Team during periods of increased workload or staff absence.
• Support the efficient day-to-day operation of the College office and contribute to improvements in routine administrative processes.
• Receive and process over-the-counter parent payments, including EFTPOS and other approved payment methods, in accordance with College financial procedures.
• Assist with processing Camps, Sports and Excursions Fund (CSEF) applications and maintaining relevant records.
• Process State Schools’ Relief uniform applications, including Foundation and Year 7 uniform packages.
• Coordinate routine administrative arrangements for school photographs, including bookings, scheduling, communication and distribution of information.
• Assist with first aid duties during designated rostered periods or in the absence of the First Aid Officer, subject to appropriate training and certification.
• Undertake other duties consistent with the classification and responsibilities of the position, as directed by the Principal or Business Manager.

Job description

Dohertys Creek P-9 College is seeking an organised, approachable and highly motivated Administration Officer (Reception) to join our Administration Team. The role is to provide a welcoming, professional front office environment for students, families, staff and visitors, and to support efficient administrative services.

You will manage reception duties, handle enquiries, support communications and assist with a range of administrative processes while maintaining confidentiality and a