Desktop Support Officer

Centorrino Technologies; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Extensive training

Discounts & benefits

IT equipment access

Team events

Job summary

Centorrino Technologies Pty Ltd. is seeking a Desktop Support Officer to provide onsite technical support to customers in Sydney. The role is full-time and requires you to be onsite, delivering friendly, knowledgeable service across a range of devices and networks.

You will work with both mac and PC environments, advancing problem resolution, documenting processes, and coordinating with specialist teams for server and network elements while fostering strong customer relationships.

Qualifications

• Passion for providing exceptional customer service.
• Willingness to learn new technology solutions.
• Clear and effective troubleshooting communication.
• Positive, can-do attitude with a history of helping others.
• Strong verbal and written communication across stakeholders.
• Flexibility to handle unusual situations and schedule changes.

Responsibilities

• Ensure smooth day-to-day operations of customer environments.
• Be personable with end-users and build friendly rapport.
• Collaborate with colleagues to identify process improvements.
• Seek customer feedback and pursue continuous improvement.
• Identify problems lacking existing processes and implement solutions.
• Keep documentation and procedures current and accurate.
• Own day-to-day tech issues and coordinate with external vendors.
• Coordinate with other teams to ensure successful customer outcomes.

Skills

Customer service

Technical troubleshooting

Communication skills

Team collaboration

Adaptability

Job description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for aDesktop Support Officer to join our team in Sydney to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite.

Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.

What You'll Do:

• Ensuring the smooth day to day operations of the customers operations.
• Personable with end-users developing a friendly bond with customers.
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensuring documentation and procedures are always up to date.
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.

What you’ll bring:

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.