Fire Services Scheduler/Coordinator

Crystal Fire Services; Northern Beaches Council; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible working arrangements

Professional development

Employee wellness programmes

Inclusive workplace

Job summary

Crystal Fire Services is seeking a Fire Services Scheduler for our Brookvale, NSW office on a full-time hybrid basis. You will manage scheduling for fire service teams, coordinate resources, and ensure timely service delivery to clients. The role requires strong organisational and communication skills, with proficiency in scheduling software and Microsoft Office.

A valid driver’s licence is desirable. We offer competitive remuneration, professional development opportunities, and a collaborative

Qualifications

• Experience in scheduling or dispatch coordination, preferably in fire protection or facilities management.
• Excellent organisation and time management with multi-tasking ability.
• Strong written and verbal communication with diverse stakeholders.
• Proficiency in scheduling software and Microsoft Office; quick to learn new systems.
• Attention to detail in records, data management, and reporting.

Responsibilities

• Manage and maintain scheduling systems for fire service personnel, equipment, and resources across locations.
• Process service requests and schedule appointments to utilise resources effectively.
• Coordinate with field teams and clients to confirm details and adapt to changes.
• Monitor ongoing service calls and emergencies to ensure timely completion.
• Maintain accurate records of scheduled services, dispatches, and allocations.
• Collaborate with departments to resolve scheduling conflicts and improve efficiency.
• Prepare reports on scheduling activities, metrics, and resource use for management.
• Handle ad-hoc scheduling requests and provide flexibility during peak periods.
• Support general office duties including data entry and filing.

Skills

Scheduling & dispatch coordination

Organisational skills

Communication skills

Scheduling software

Microsoft Office

Tools

Scheduling software

Microsoft Office

Job description

Crystal Fire Services is a leading provider of comprehensive fire safety solutions and emergency response services. We are committed to protecting communities and businesses through innovative fire prevention, suppression, and emergency management services. Our dedicated team of professionals works tirelessly to maintain the highest standards of safety and service excellence, building trust with our clients and stakeholders across the region.

About the role

We are seeking a Fire Services Scheduler to join our administrative team at our Brookvale, NSW office on a full-time (HYBRID) basis . This is a critical operational position that plays a vital role in ensuring the seamless coordination and deployment of our fire services. As Fire Services Scheduler, you will be responsible for managing complex scheduling systems, coordinating resource allocation, and ensuring that our team responds efficiently to service demands. This role is fundamental to maintaining our operational excellence and ensuring timely service delivery to our clients.

Key responsibilities

• Manage and maintain scheduling systems to coordinate fire service personnel, equipment, and resources across multiple locations
• Process service requests and schedule appointments, ensuring optimal utilisation of available resources
• Communicate with field teams and clients to confirm scheduling details, changes, and any special requirements
• Monitor and track ongoing service calls and emergency responses to ensure timely completion and client satisfaction
• Maintain accurate records and documentation of all scheduled services, dispatches, and resource allocation
• Coordinate with multiple departments to resolve scheduling conflicts and optimise operational efficiency
• Prepare reports on scheduling activities, service metrics, and resource utilisation for management review
• Respond to ad-hoc scheduling requests and provide flexibility during peak service periods
• Support administrative functions including data entry, filing, and general office duties as required

What we're looking for

• Proven experience in a scheduling or dispatch coordination role, preferably within Fire Protection service and Maintenance, facilities management, or a similar fast-paced operational environment
• Excellent organisational and time management skills with the ability to prioritise multiple tasks simultaneously
• Strong communication abilities, both written and verbal, with proficiency in liaising with diverse stakeholders
• Proficiency in scheduling software and Microsoft Office applications, with the ability to quickly learn new systems
• Attention to detail and accuracy in record-keeping and data management
• Ability to remain calm and professional under pressure, particularly during high-demand periods
• Problem-solving mindset with the capacity to make sound decisions independently
• A customer-focused approach with a commitment to service excellence
• Flexibility and adaptability to changing operational requirements
• A valid driver's licence is desirable

What we offer

At Crystal Fire Services, we value our employees and are committed to providing a supportive and rewarding work environment. We offer competitive remuneration commensurate with experience, opportunities for professional development and career progression, and a collaborative workplace culture. Our team members enjoy flexible working arrangements where possible, comprehensive support services, and the satisfaction of contributing to community safety. We also provide access to employee wellness programmes and foster an inclusive workplace where all employees are valued and respected.