Scheduler

The Bethanie Group; Perth; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging up to $15,899 life/ex

Meals & entertainment allowance

Parking

Mental health and wellbeing program

Free flu vaccinations each year

Job summary

The Bethanie Group is recruiting for a Scheduler in our Home Care team. This is a 12-month fixed-term, full-time position based in our West Perth office, mainly office-based with some flexibility on start/finish times.

You will coordinate scheduling of in-home client services and handle communications via phone, email and SMS. Reporting to the Team Leader, you will ensure rosters include approved leave, training and attendance coverage, and you may work on Home Care projects as needed.

Qualifications

• Experience scheduling home care services.
• Preferable experience using AlayaCare.
• Strong customer-focused service and empathy for clients.
• Willingness to obtain vaccinations and police clearance.

Responsibilities

• Coordinate the scheduling and delivery of services to home care clients.
• Provide professional service via phone, email and SMS.
• Ensure rostering/staffing information is accurate and up to date.
• Ensure rosters reflect approved leave, training and attendance coverage.

Skills

Scheduling

AlayaCare

Customer service

Communication

Tools

AlayaCare

Job description

Community | Administration / Support / Service

At Bethanie, we believe in acollaborative and supportive work culture, where you can grow,learn, and develop professionally. Our team of experienced agedcare professionals have diverse and varied opportunities – this isyour chance to be part of a vibrant community dedicated to making adifference.

About the role

Our Home Care team have an experiencedScheduler to join their team.

• 12 month fixed-term contract working full-timehours (Monday to Friday), based in our West Perthoffice.
• This role is mainly office based, with some considerationfor flexible working and variable start and finishing times.(7.6 hrs shift. Coverage required between 6.30am to6pm)

Reporting to our Team Leader, you are responsible for thescheduling of in-home client services and some administrativefunctions. This is a busy, fast-paced role so you are highlyorganised with a solution-focussed attitude.

The role will include:

• Coordinating the scheduling and delivery of services tohome care clients
• Providing a professional service through effectivecommunication techniques over the phone, on email and viaSMS
• Ensuring that information provided to customers regardingrostering and staffing is relevant and accurate
• Ensuring all home care team rosters reflect and includeapproved leave, training and meeting attendance coverage

You will also have the opportunity to work on projects for theHome Care team as and when the need arises.

About you

You pride yourself on delivering excellent service to yourcustomers and your ability to listen and communicate clearly on thephone and in writing. You also bring:

• Previous experience in scheduling home care services -preferably experience using Alayacare
• Enthusiasm and commitment to the provision of excellentcustomer focused services and empathy with older people andtheir families
• Willingness to obtain vaccinations (minimum of 1 COVID-19and annual flu) and current police clearance

Working with Bethanie

At Bethanie, we are committed to being an employer of choice bycreating a supportive and compassionate environment for our peopleand customers. As well as being part of a stimulating and nurturingwork environment, you will also have access to the followingbenefits:

• Financial benefits: Salary Packaging up to $15,899 of lifeexpenses per annum, $2,650 per annum for meals andentertainment and additional benefits for parking – pay lesstax and increase your take home pay
• Wellbeing benefits: a comprehensive mental health andwellbeing program and free flu vaccinations each year
• A rewarding career with a supportive culture and a focus onflexibility and work life balance

To Apply