Lead SAP Service Cloud V2/ESM Consultant – 2027 Contract

Whizdom; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Whizdom is seeking an experienced SAP Service Cloud V2/ESM Consultant to join a major enterprise transformation project. This client-facing role centers on workshop facilitation, solution design, SAP configuration and end-to-end delivery of service management solutions.

You'll gather requirements, design and configure SAP Service Cloud V2, support testing and go-live, and provide guidance to stakeholders and project teams. Sydney or Melbourne based.

Qualifications

• 7+ years SAP consulting experience.
• 3+ years implementing SAP Service Cloud V2 and/or SAP ESM solutions.
• Proven solution design and workshop facilitation skills.
• Experience with case management, service request management and workflow automation.
• SAP S/4HANA integration experience highly regarded.
• Excellent stakeholder engagement and communication skills.
• SAP CX or SAP ESM implementation experience.
• Utilities, field service or asset-intensive industry experience.

Responsibilities

• Lead discovery workshops and requirements gathering sessions.
• Design end-to-end SAP Service Cloud V2 and ESM solutions.
• Configure workflows, business rules, case management and service processes.
• Produce functional specifications and solution documentation.
• Support testing, deployment and solution adoption.
• Provide guidance to stakeholders and project teams.

Skills

Workshop facilitation

Solution design

Stakeholder engagement

End-to-end delivery

Communication

SAP consulting

Case management & workflow

Tools

SAP Service Cloud V2

SAP ESM

S/4HANA integration

Workflow automation

SAP CX

Job description

Whizdom is seeking an experienced SAP Service Cloud V2/ESM Consultant to join a major enterprise transformation project. This client-facing role centers on workshop facilitation, solution design, SAP configuration and end-to-end delivery of service management solutions.

You'll gather requirements, design and configure SAP Service Cloud V2, support testing and go-live, and provide guidance to stakeholders and project teams. Sydney or Melbourne based.