SAP Service Cloud V2/ESM Consultant – Sydney/Melbourne

Whizdom; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Whizdom is seeking an experienced SAP Service Cloud V2/ESM Consultant to lead end-to-end delivery on a major enterprise transformation program in Sydney or Melbourne. You will gather requirements, design SAP Service Cloud V2 solutions, configure workflows and case management, and support testing, deployment and go-live activities.

The role emphasizes workshop facilitation, stakeholder engagement and strong solution design capabilities, with a contract through April 2027 and exposure to SAP

Qualifications

• 7+ years SAP consulting experience.
• 3+ years implementing SAP Service Cloud V2 and/or SAP ESM solutions.
• Proven solution design and workshop facilitation skills.
• Experience with case management, service request management and workflow automation.
• SAP S/4HANA integration experience highly regarded.
• Excellent stakeholder engagement and communication skills.
• SAP CX or SAP ESM implementation experience.
• Utilities, field service or asset-intensive industry experience.

Responsibilities

• Lead discovery workshops and requirements gathering sessions.
• Design end-to-end SAP Service Cloud V2 and ESM solutions.
• Configure workflows, business rules, case management and service processes.
• Produce functional specifications and solution documentation.
• Support testing, deployment and solution adoption.
• Provide guidance to stakeholders and project teams.

Skills

SAP Service Cloud V2

SAP ESM

Workshop facilitation

Solution design

Case management

Workflow automation

Stakeholder engagement

S/4HANA integration

SAP CX implementation

Job description

Whizdom is seeking an experienced SAP Service Cloud V2/ESM Consultant to lead end-to-end delivery on a major enterprise transformation program in Sydney or Melbourne. You will gather requirements, design SAP Service Cloud V2 solutions, configure workflows and case management, and support testing, deployment and go-live activities.

The role emphasizes workshop facilitation, stakeholder engagement and strong solution design capabilities, with a contract through April 2027 and exposure to SAP