Sap Enterprise Service Management (Esm) Consultant

Paxus; Sydney; On-site; AUD 166,000 - 221,000; Full time

Job summary

Paxus seeks an experienced Senior SAP Service Cloud V2/ESM Consultant based in Sydney for a 6‑month onsite contract. The role requires leading workshops, gathering requirements, defining solution architecture, and hands-on SAP Service Cloud V2 configuration while steering the project through design, build, and deployment.

Must have current Australian work rights and be based in Sydney with on-site presence weekly.

Qualifications

• Extensive SAP consulting experience including SAP Service Cloud V2 and SAP Enterprise Service Management implementations.

Responsibilities

• Lead discovery workshops and requirements gathering sessions.
• Define solution architecture for SAP Service Cloud V2/ESM.
• Configure SAP Service Cloud V2 and related modules.
• Provide functional leadership through design, build, testing and deployment phases.

Skills

SAP Service Cloud V2

SAP ESM

Workshop facilitation

Requirements gathering

Solution architecture

Job description

Must be based in Sydney - onsite weekly

6 month initial contract

Must have current Australian work rights

Reference: 275288

Our client is seeking an experienced Senior SAP Service Cloud V2/SAP ESM Consultant who will be a subject matter expert, with a proven track record delivering customer service, case management, service operations, and field service solutions.

The SAP ESM Consultant will lead business workshops, facilitate requirements gathering sessions, define solution architecture, configure SAP Service Cloud V2, and provide functional leadership throughout the design, build, testing, and deployment phases of the project.

Skills/experience needed:

• Extensive SAP consulting experience, including experience implementing SAP Service Cloud V2 and/or SAP Enterprise Service Management solutions.
• Demonstrated experience leading discovery workshops and requirements gathering sessions.
• Proven experience architecting enterprise service management and customer service solutions.
• Hands-on configuration experience within SAP Service Cloud V2.
• Experience producing functional specifications and solution design documentation.

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