SAP Service Cloud Consultant — Hybrid & Perks (Melbourne)

UST USource; Melbourne; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Novated Car Lease

UST Perks (Reward Gateway)

Job summary

UST USource in Melbourne, Australia is seeking a SAP Service Cloud Consultant to configure customer-service processes and data migrations, and to support testing and cutover activities. The role requires hands-on SAP Service Cloud configuration and end-to-end implementation experience.

You will prepare detailed documentation, map data, and assist with post-go-live support, with flexible/hybrid work options and health benefits offered.

Qualifications

• 4-6 years of SAP CX/CRM experience with SAP Service Cloud v1/v2 expertise.
• At least 1 end-to-end SAP Service Cloud / C4C implementation.
• Hands-on configuration in service objects, workflows and roles.
• Understanding of C4C data model, integration and migration concepts.

Responsibilities

• Configure customer-service processes and related configurations.
• Prepare functional/configuration documentation and inputs.
• Support data migration mapping and validation.
• Execute unit testing and contribute to SIT/E2E testing and defect resolution.
• Support cutover rehearsal, deployment, and post-go-live stabilisation.
• Provide configuration workbook and mapping inputs.

Skills

SAP Service Cloud

C4C experience

Unit testing

Documentation

Data migration

Tools

SAP CDC

BTP

ERP integrations

Job description

UST USource in Melbourne, Australia is seeking a SAP Service Cloud Consultant to configure customer-service processes and data migrations, and to support testing and cutover activities. The role requires hands-on SAP Service Cloud configuration and end-to-end implementation experience.

You will prepare detailed documentation, map data, and assist with post-go-live support, with flexible/hybrid work options and health benefits offered.