SAP Service Cloud Consultant (Melbourne, Australia)

UST USource; Melbourne; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Novated Car Lease

UST Perks (Reward Gateway)

Job summary

UST USource in Melbourne, Australia is seeking a SAP Service Cloud Consultant to configure customer-service processes and data migrations, and to support testing and cutover activities. The role requires hands-on SAP Service Cloud configuration and end-to-end implementation experience.

You will prepare detailed documentation, map data, and assist with post-go-live support, with flexible/hybrid work options and health benefits offered.

Qualifications

• 4-6 years of SAP CX/CRM experience with SAP Service Cloud v1/v2 expertise.
• At least 1 end-to-end SAP Service Cloud / C4C implementation.
• Hands-on configuration in service objects, workflows and roles.
• Understanding of C4C data model, integration and migration concepts.

Responsibilities

• Configure customer-service processes and related configurations.
• Prepare functional/configuration documentation and inputs.
• Support data migration mapping and validation.
• Execute unit testing and contribute to SIT/E2E testing and defect resolution.
• Support cutover rehearsal, deployment, and post-go-live stabilisation.
• Provide configuration workbook and mapping inputs.

Skills

SAP Service Cloud

C4C experience

Unit testing

Documentation

Data migration

Tools

SAP CDC

BTP

ERP integrations

Job description

SAP Service Cloud Consultant (Melbourne, Australia)

• Configure agreed customer-service processes and related business configuration.
• Prepare detailed functional/configuration documentation and RICEFW inputs.
• Support source-to-target mapping and validation of migrated customer/service data.
• Execute unit testing and provide functional inputs for SIT/E2E testing and defect resolution.
• Support cutover rehearsal, deployment, reconciliation and post-go-live stabilisation.
• Configured Service Cloud processes and configuration workbook.
• Functional specifications and mapping inputs.
• Unit-test evidence and defect documentation.
• Cutover and operational handover inputs.

Required Skills and Experience

• 4-6 years of overall relevant SAP CX/CRM experience with SAP Service Cloud v1 / v2 expertise.
• Minimum 1 end-to-end SAP Service Cloud / C4C implementation experience.
• Hands‑on configuration experience in customer/service objects, service requests, activities, statuses, workflows, approvals and roles.
• Understanding of C4C data model, integration and migration concepts.
• Experience preparing configuration documentation and executing unit/functional testing.

Desired Skills and Experience

• Experience with SAP CDC, SAP ERP/S/4HANA, BTP or portal integrations.
• Exposure to reporting, cutover, reconciliation and hypercare.
• Flexible/hybrid working arrangements.
• Health insurance.
• Novated Car Lease.
• Access to UST Perks (Reward Gateway), which offers discounts across major retailers.

Our commitment to Diversity, Equity and Inclusion Diversity and Inclusion are among the founding blocks of how UST as an organisation translates its values of Humility, Humanity, and Integrity into practice.

About UST

For more than 25 years, UST has worked side by side with the world's best companies to make a real impact through digital transformation. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process.