Hybrid SAP Service Cloud Consultant: Configuration & Cutover

UST Global; Melbourne; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Novated Car Lease

Access to UST Perks (Reward Gateway)

Job summary

UST Global in Melbourne, Australia seeks an SAP Service Cloud Consultant to configure and map customer-service processes, prepare functional documentation, and support data migration validation. You will contribute to testing, cutover activities, and post-go-live stabilization in a hybrid work setup.

The role requires 4-6 years of SAP CX/CRM experience with Service Cloud expertise, and hands-on configuration across service objects, workflows, and data models.

Qualifications

• 4-6 years of overall SAP CX/CRM experience with SAP Service Cloud v1 / v2 expertise.
• Minimum 1 end-to-end SAP Service Cloud / C4C implementation experience.
• Hands-on configuration experience in customer/service objects, service requests, activities, statuses, workflows, approvals and roles.
• Understanding of C4C data model, integration and migration concepts.
• Experience preparing configuration documentation and executing unit/functional testing.

Responsibilities

• Configure agreed customer-service processes and related business configuration.
• Prepare detailed functional/configuration documentation and RICEFW inputs.
• Support source-to-target mapping and validation of migrated customer/service data.
• Execute unit testing and provide functional inputs for SIT/E2E testing and defect resolution.
• Support cutover rehearsal, deployment, reconciliation and post-go-live stabilisation.

Skills

SAP CX/CRM experience

SAP Service Cloud expertise (v1/v2)

End-to-end SAP Service Cloud / C4C

Configuration of objects, workflows, &

C4C data model understanding

Tools

SAP Service Cloud

C4C

Data migration concepts

Job description

UST Global in Melbourne, Australia seeks an SAP Service Cloud Consultant to configure and map customer-service processes, prepare functional documentation, and support data migration validation. You will contribute to testing, cutover activities, and post-go-live stabilization in a hybrid work setup.

The role requires 4-6 years of SAP CX/CRM experience with Service Cloud expertise, and hands-on configuration across service objects, workflows, and data models.