SAP ESM Consultant

Randstad; Melbourne; On-site; AUD 140,000 - 210,000; Full time

Job summary

Randstad NV is seeking a senior SAP consultant to drive the functional lifecycle for SAP Service Cloud V2. You will lead design workshops, translate requirements into functional specs, and own end-to-end integration with SAP S/4HANA.

The role emphasizes hands-on configuration, workshop facilitation, and stakeholder engagement across client environments. Melbourne-based, with emphasis on enterprise-scale deployments.

Qualifications

• 7+ years in SAP consulting, including at least 3 years explicitly focused on SAP Service Cloud V2 or SAP ESM.
• Hands-on configuration of SAP Service Cloud V2 org structures, workflows, service process rules, and escalation paths.
• Integration expertise between SAP CX tools and S/4HANA.
• Consulting maturity: excellent workshop facilitation, senior stakeholder management, and solution design documentation capabilities.

Responsibilities

• Lead design workshops for case management, work queue routing, and service request lifecycles.
• Translate operational requirements into functional specifications, business rules, and automated workflows.
• Own the solution design across integration points connecting SAP CX modules to back-end SAP S/4HANA systems.
• Guide build, testing, user acceptance (UAT), cutover, and deployment phases.

Skills

SAP Service Cloud

Workshop facilitation

Stakeholder management

UAT coordination

Tools

SAP S/4HANA

SAP CX

Job description

Working directly with business leads and enterprise architects, you will drive the functional lifecycle for SAP Service Cloud V2. You will facilitate requirements discovery, design fit-to-standard service processes, and execute complex hands‑on configuration.

Key responsibilities:

• Lead design workshops for case management, work queue routing, and service request lifecycles.
• Translate operational requirements into functional specifications, business rules, and automated workflows.
• Own the solution design across integration points connecting SAP CX modules to back‑end SAP S/4HANA systems.
• Guide build, testing, user acceptance (UAT), cutover, and deployment phases.

The Tech Stack & Environment

• ERP Integration: SAP S/4HANA
• Delivery: Client-facing advisory and functional execution

What You Bring

• Proven SAP Depth: 7+ years in SAP consulting, including at least 3 years explicitly focused on SAP Service Cloud V2 or SAP ESM.
• Hands‑on Configuration: Demonstrated technical capability configuring SAP Service Cloud V2 org structures, workflows, service process rules, and escalation paths.
• Integration Expertise: Strong practical understanding of data flows and functional dependencies between SAP CX tools and S/4HANA.
• Consulting Maturity: Excellent workshop facilitation, senior stakeholder management, and solution design documentation capabilities.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.