SAP CX Development Lead - Service Cloud & CDC (Melbourne, Australia)

UST; Melbourne; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible/hybrid working arrangements

Health insurance

Novated Car Lease

Access to UST Perks

Job summary

UST is seeking a senior SAP CX technical lead to own design standards and development for CX extensions. You will translate functional specs into robust technical designs, allocate work, and review code for quality, security, and performance.

You will coordinate with cross-functional teams to manage dependencies and drive release readiness in a hybrid working setup. The role requires 8–10 years of SAP CX experience, with multiple end-to-end implementations across SAP Service Cloud/C4C or SAP

Qualifications

• 8-10 years of overall relevant SAP CX technical/development experience.
• Minimum 2 end-to-end implementations involving SAP Service Cloud/C4C and/or SAP CDC technical development or extensibility.
• Strong experience converting functional requirements into technical designs for enhancements, extensions, forms, workflows, APIs and reusable components.
• Strong knowledge of relevant SAP CX extensibility, scripting/SDK/API mechanisms and integration concepts.
• Experience leading code/design reviews, quality governance, technical defect resolution and deployment.

Responsibilities

• Own technical design and development standards for approved SAP CX custom objects and extensions.
• Translate functional specifications into technical design and allocate development work.
• Review code/configuration extensions for quality, security, maintainability and performance.
• Coordinate technical dependencies with functional, integration, portal, migration and testing teams.
• Lead technical defect triage, release readiness, cutover support and technical handover.

Skills

SAP CX

Extensibility

APIs

Code reviews

CI/CD

Performance

Security

DevSecOps

Tools

SAP BTP

REST API

CI/CD

Job description

Key Responsibilities

• Own technical design and development standards for approved SAP CX custom objects and extensions.
• Translate functional specifications into technical design and allocate development work.
• Review code/configuration extensions for quality, security, maintainability and performance.
• Coordinate technical dependencies with functional, integration, portal, migration and testing teams.
• Lead technical defect triage, release readiness, cutover support and technical handover.

Deliverables

• Technical design specifications.
• Development standards, reusable patterns and review evidence.
• Approved custom developments / RICEFW technical objects.
• Technical quality and defect-resolution artefacts.
• Deployment, cutover and handover pack.

Required Skills And Experience

• 8-10 years of overall relevant SAP CX technical/development experience.
• Minimum 2 end-to-end implementations involving SAP Service Cloud/C4C and/or SAP CDC technical development or extensibility.
• Strong experience converting functional requirements into technical designs for enhancements, extensions, forms, workflows, APIs and reusable components.
• Strong knowledge of relevant SAP CX extensibility, scripting/SDK/API mechanisms and integration concepts.
• Experience leading code/design reviews, quality governance, technical defect resolution and deployment.

Desired Skills And Experience

• Relevant SAP CX / BTP development certification.
• Experience across both SAP Service Cloud/C4C and SAP CDC rather than a single platform.
• Exposure to DevSecOps, CI/CD, automated quality controls and performance/security engineering.

Benefits & Perks

• Flexible/hybrid working arrangements.
• Health insurance.
• Novated Car Lease.
• Access to UST Perks (Reward Gateway), which offers discounts across major retailers.

Our commitment to Diversity, Equity and Inclusion

Diversity and Inclusion are among the founding blocks of how UST as an organisation translates its values of Humility, Humanity, and Integrity into practice.

About UST

For more than 25 years, UST has worked side by side with the world's best companies to make a real impact through digital transformation. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process.

Skills

Enterprise Architecture, Performance Testing, REST, SAP BTP, SAP Joule, SAP Solutioning, Scalability, Security Engineering, Site Reliability Engineering, Software Design, Solutioning