SAP Customer Data Cloud (CDC) Lead (Melbourne, Australia)

UST; Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible/hybrid working arrangements

Health insurance

Novated Car Lease

Access to UST Perks

Job summary

UST is seeking a SAP CDC specialist in Melbourne to configure and validate customer identity journeys and CDC capabilities. The role involves preparing field mappings, transformation rules and configuration documentation to support API/integration validation and migration reconciliation.

You will execute unit testing, SIT/E2E testing, defect resolution and regression validation, plus assist with cutover rehearsals, deployment and hypercare activities.

Qualifications

• 4-6 years of overall experience in SAP Customer Data Cloud.
• Minimum 1 end-to-end SAP CDC implementation experience.
• Hands-on experience configuring registration/login flows, profiles, consent, preferences and identity-related components.
• Working knowledge of REST APIs, JSON, customer identity data and integration concepts.
• Experience in unit testing, defect analysis and configuration documentation.

Responsibilities

• Configure and validate SAP CDC capabilities and customer identity journeys.
• Prepare field mappings, transformation rules and configuration documentation.
• Support API/integration validation, migration reconciliation and error analysis.
• Execute unit testing and support SIT/E2E testing, defect resolution and regression validation.
• Support cutover rehearsals, deployment, production validation and hypercare activities.

Skills

Business Analysis

CRM

Customer Support

Defect Tracking

Integration Testing

Requirements Gathering

SAP

SAP FICA

SAP Service Cloud

SAP IS-U

SAP Transformation Delivery

Tools

REST APIs

JSON

Job description

• Configure and validate agreed SAP CDC capabilities and customer identity journeys.
• Prepare field mappings, transformation rules and configuration documentation.
• Support API/integration validation, migration reconciliation and error analysis.
• Execute unit testing and support SIT/E2E testing, defect resolution and regression validation.
• Support cutover rehearsals, deployment, production validation and hypercare activities.
  
• Configured CDC components and configuration workbook.
• Field mapping and migration-validation inputs.
• Unit-test evidence and defect-resolution documentation.
• Deployment and operational handover inputs.
  

Role Description

• Configure and validate agreed SAP CDC capabilities and customer identity journeys.
• Prepare field mappings, transformation rules and configuration documentation.
• Support API/integration validation, migration reconciliation and error analysis.
• Execute unit testing and support SIT/E2E testing, defect resolution and regression validation.
• Support cutover rehearsals, deployment, production validation and hypercare activities.
  

Key Responsibilities

• Configure and validate agreed SAP CDC capabilities and customer identity journeys.
• Prepare field mappings, transformation rules and configuration documentation.
• Support API/integration validation, migration reconciliation and error analysis.
• Execute unit testing and support SIT/E2E testing, defect resolution and regression validation.
• Support cutover rehearsals, deployment, production validation and hypercare activities.
  

Deliverables

• Configured CDC components and configuration workbook.
• Field mapping and migration-validation inputs.
• Unit-test evidence and defect-resolution documentation.
• Integration/SIT support artefacts.
• Deployment and operational handover inputs.
  

Required Skills And Experience

• 4-6 years of overall experience in SAP Customer Data Cloud
• Minimum 1 end-to-end SAP CDC implementation experience.
• Hands-on experience configuring registration/login flows, profiles, consent, preferences and identity-related components.
• Working knowledge of REST APIs, JSON, customer identity data and integration concepts.
• Experience in unit testing, defect analysis and configuration documentation.
  

Desired Skills And Experience

• SAP CDC certification or relevant SAP CX certification.
• Experience with customer-data migration, reconciliation and integration with portals or SAP CX applications.
• Exposure to cutover, production deployment and hypercare.
  

Benefits And Perks

• Flexible/hybrid working arrangements.
• Health insurance.
• Novated Car Lease.
• Access to UST Perks (Reward Gateway), which offers discounts across major retailers.
  

Our commitment to Diversity, Equity and Inclusion

Diversity and Inclusion are among the founding blocks of how UST as an organisation translates its values of Humility, Humanity, and Integrity into practice.

About UST

For more than 25 years, UST has worked side by side with the world's best companies to make a real impact through digital transformation. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process.

Skills

Business Analysis, CRM, Customer Support, Defect Tracking, Integration Testing, Requirements Gathering, SAP, SAP FICA, SAP Service Cloud, SAP IS-U, SAP Transformation Delivery