Sap Customer Success Manager – Sydney

Dyflex Solutions; Sydney; On-site; AUD 100,000 - 150,000; Full time

Job summary

DyFlex is seeking a Customer Success Manager to join our Sydney team, focusing on post‑sales outcomes for NSW customers. You will drive adoption, satisfaction, and growth after SAP implementations, partnering with Sales, Delivery and Support to ensure lasting value.

You will travel to customer sites across Sydney and NSW, build trusted relationships with key stakeholders, and advocate for client needs to improve our SAP services and solutions.

Qualifications

• Tertiary qualifications in technical, business, or software‑related field.
• Proven experience in customer success, account management, or post‑sales consulting within tech or enterprise software.
• Strong SAP solutions knowledge and delivery models (S/4HANA, Cloud, AMS).

Responsibilities

• Own post-sales relationship with assigned customers and ensure outcomes with SAP solutions.
• Develop and manage customer success plans, including forecasting and engagement roadmaps.
• Monitor customer health metrics and usage trends to address risks and opportunities.
• Collaborate with Sales, Operations and Support to drive renewals and upsells.
• Coordinate cross‑functional involvement to ensure seamless customer experience.

Skills

SAP knowledge

Customer Success

Account Management

Post-Sales Consulting

English communication

Stakeholder management

Cloud computing

Multi-cultural collaboration

Education

Bachelor's degree in IT, Business, or related field

Tools

SAP S/4HANA

AMS

Cloud platforms

Job description

DyFlex is an established SAP Platinum Partner with employees across Australia, New Zealand, and the Philippines. We are recognised as a leader in our area of SAP expertise. We deliver fit‑for‑purpose SAP solutions, and our services range from greenfield and brownfield implementations, change management, to ongoing Aftercare services and support.

In 2025, we were awarded:

• Best Performing Partner in Australia for S/4HANA Public Cloud
• Best Performing Partner in Australia for Speed of Delivery
• Best Performing Partner in Australia for Mid‑Market
• Highest Selling Partner in Australia

As the Customer Success Manager based in the Sydney area, you will play a key role in ensuring our NSW customers achieve long-term success with their SAP solutions. You'll work closely with clients post-implementation to drive adoption, satisfaction, and growth, while also contributing strategically to DyFlex's regional presence.

Key Responsibilities

• Work from office, with travel required to customer sites across Sydney and the broader NSW region
• Own the post-sales relationship with assigned customers, ensuring they achieve their desired outcomes through SAP solutions
• Develop and manage customer success plans, including forecasting, account strategies, and engagement roadmaps
• Monitor customer health metrics, satisfaction scores, and usage trends to proactively address risks and opportunities
• Collaborate with Sales, Operations, and Support teams to drive renewals, upsells, and long-term customer value
• Act as a trusted advisor, helping customers navigate transformational change and optimise their SAP environments
• Coordinate cross‑functional involvement with consulting and delivery teams to ensure seamless customer experiences
• Build deep relationships with key decision‑makers and stakeholders across customer organisations
• Advocate for customer needs internally, contributing to product and service improvements
• Meet or exceed goals for customer satisfaction, retention, and portfolio growth

Skills and Experience

• Relevant tertiary qualifications in a technical, business, or software‑related field
• Proven experience in customer success, account management, or post‑sales consulting within the tech or enterprise software space
• Strong understanding of SAP solutions and delivery models (S/4HANA, Cloud, AMS, etc.)
• Business acumen and curiosity to deepen your knowledge of SAP products and customer industries
• Experience working in a fast‑paced, customer‑centric, and multi‑cultural environment
• Knowledge of cloud computing and emerging enterprise technologies
• Exceptional written and verbal communication skills in English
• Strong interpersonal skills — able to build trust, influence outcomes, and manage multiple stakeholders
• Self‑motivated and highly organised, with a strong sense of ownership and ability to manage competing priorities
• Innovative mindset with a focus on improving processes and delivering scalable success

This is a fantastic opportunity to work with a hands‑on team and top talent.

DyFlex is committed to providing a safe, flexible and respectful environment for staff free from all forms of discrimination, bullying and harassment. We are proud of our diverse and inclusive team as only together we can continually improve ourselves and achieve best outcomes for our customers– we are the region's leading SAP Platinum Partner!

Please note:

• Visa sponsorship is not available
• Only NSW‑based candidates will be considered