SAP Customer Success Manager – Sydney

DyFlex Pty Ltd; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

DyFlex Pty Ltd, a leading SAP Platinum Partner in Australia, seeks a Customer Success Manager to drive post‑implementation adoption and growth in NSW. You will own relationships, develop success plans, monitor health metrics, and collaborate with Sales, Operations and Delivery to renew and upsell.

The role requires tertiary qualifications and proven experience in customer success within enterprise software, backed by strong SAP knowledge and excellent English communication.

Qualifications

• Experience in customer success, account management, or post-sales consulting within tech or enterprise software.
• Strong knowledge of SAP and delivery models (S/4HANA, Cloud, AMS).
• Excellent written and verbal English communication.
• Ability to build relationships with multiple stakeholders.
• Willingness to travel across Sydney and NSW.

Responsibilities

• Own the post-sales relationship with assigned customers to achieve outcomes.
• Develop and manage customer success plans including forecasting and engagement roadmaps.
• Monitor customer health, satisfaction scores, and usage trends.
• Collaborate with Sales, Operations, and Support to drive renewals and upsells.
• Coordinate with consulting and delivery teams for seamless experiences.
• Build deep relationships with key decision-makers across customer organisations.
• Advocate for customer needs to inform product and service improvements.
• Meet or exceed goals for customer satisfaction and portfolio growth.
• Travel to customer sites across Sydney and NSW as required.

Skills

Customer success

Account management

Post-sales consulting

SAP knowledge

Cloud computing

English fluency

Interpersonal skills

Time management

Stakeholder management

Innovation mindset

Education

Tertiary qualification in technical/business/software field

Job description

DyFlex is an established SAP Platinum Partner with employees across Australia, New Zealand, and the Philippines. We are recognised as a leader in our area of SAP expertise. We deliver fit‑for‑purpose SAP solutions, and our services range from greenfield and brownfield implementations, change management, to ongoing Aftercare services and support.

In 2025, we were awarded:

• Best Performing Partner in Australia for S/4HANA Public Cloud
• Best Performing Partner in Australia for Speed of Delivery
• Best Performing Partner in Mid‑Market
• Highest Selling Partner in Australia

As the Customer Success Manager based in the Sydney area, you will play a key role in ensuring our NSW customers achieve long-term success with their SAP solutions. You’ll work closely with clients post-implementation to drive adoption, satisfaction, and growth, while also contributing strategically to DyFlex’s regional presence.

Key Responsibilities

• Work from office, with travel required to customer sites across Sydney and the broader NSW region
• Own the post-sales relationship with assigned customers, ensuring they achieve their desired outcomes through SAP solutions
• Develop and manage customer success plans, including forecasting, account strategies, and engagement roadmaps
• Monitor customer health metrics, satisfaction scores, and usage trends to proactively address risks and opportunities
• Collaborate with Sales, Operations, and Support teams to drive renewals, upsells, and long-term customer value
• Act as a trusted advisor, helping customers navigate transformational change and optimise their SAP environments
• Coordinate cross-functional involvement with consulting and delivery teams to ensure seamless customer experiences
• Build deep relationships with key decision-makers and stakeholders across customer organisations
• Advocate for customer needs internally, contributing to product and service improvements
• Meet or exceed goals for customer satisfaction, retention, and portfolio growth

Skills and Experience

• Relevant tertiary qualifications in a technical, business, or software-related field
• Proven experience in customer success, account management, or post-sales consulting within the tech or enterprise software space
• Strong understanding of SAP solutions and delivery models (S/4HANA, Cloud, AMS, etc.)
• Business acumen and curiosity to deepen your knowledge of SAP products and customer industries
• Experience working in a fast-paced, customer-centric, and multi-cultural environment
• Knowledge of cloud computing and emerging enterprise technologies
• Exceptional written and verbal communication skills in English
• Strong interpersonal skills — able to build trust, influence outcomes, and manage multiple stakeholders
• Self-motivated and highly organised, with a strong sense of ownership and ability to manage competing priorities
• Innovative mindset with a focus on improving processes and delivering scalable success

This is a fantastic opportunity to work with a hands‑on team and top talent.

DyFlex is committed to providing a safe, flexible and respectful environment for staff free from all forms of discrimination, bullying and harassment. We are proud of our diverse and inclusive team as only together we can continually improve ourselves and achieve best outcomes for our customers– we are the region's leading SAP Platinum Partner!

Please note:

• Visa sponsorship is not available
• Only NSW-based candidates will be considered