Hair salon front of house, reception

Bixie colour; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Above-award wages

Full-time or part-time options

Close to public transport

Job summary

Bixie Colour in Sydney is seeking a salon leadership role to oversee daily operations, front-of-house and client care. You will collaborate with the Salon Manager, Operations Manager and owner to ensure a smooth, welcoming experience for all clients.

The role balances client care with practical salon management, requiring warmth, clear communication and organised rostering within a busy, friendly team.

Qualifications

• 1+ years experience in salon management or reception leadership.
• Strong communication and customer service skills.
• Experience with inventory management.

Responsibilities

• Welcome clients and manage the front-of-house experience from arrival to checkout.
• Coordinate daily planning, appointment flow, and rostering support.
• Support and guide senior stylists and apprentices.
• Maintain salon standards, systems, and cleanliness.

Skills

Salon leadership

Customer service

Communication

Inventory control

Team culture

Problem solving

Tools

POS system

Job description

Firstly, it's a fun role. Our salon can get very busy, which is why we also have a part time manager for you to work with, as well as our operations manager. We are a leading salon in the industry that works closely along side hair brands, as well as maintaining our social media presence. ( Check it out )

You'll oversee the daily running of the salon, working closely with our part-time Salon Manager, Operations Manager and owner, Sheree.

Your day will centre around the salon floor and front of house: welcoming clients, managing appointment flow, end of day procedures, supporting the team and making sure everyone feels looked after.

You'll balance a high standard of client care with the practical side of running a busy salon, bringing warmth, clear communication and organisation to each day.

We are open to flexible hours as we have a part time manager you will coordinate with.

3 Saturdays per month is required 8:30 - 4 pm

Key responsibilities

• Welcoming clients and looking after their experience from arrival to checkout.
• Managing front-of-house duties, bookings and client enquiries.
• Supporting, motivating and guiding our team of senior stylists through to apprentices.
• Coordinating daily planning, appointment flow and rostering support.
• Handling client feedback and concerns with care and professionalism.
• Managing inventory and salon supplies.
• Maintaining positive relationships with brand partners and account managers.
• Supporting retail and service goals, encouraging the team and celebrating achievements.
• Keeping salon systems, presentation and service standards consistent.
• Working closely with our management team to maintain a positive, organised salon environment.
• End of day procedures.
• Using our policies & procedures to help guide you.

About you

• At least one years experience in salon management, reception leadership or a similar leadership role within the beauty or a relevant industry.
• Strong communication and customer service skills.
• Confidence supporting a team and maintaining clear standards.
• Experience with inventory.
• A calm, practical approach to problem-solving.
• A genuine interest in client care and team culture.

About us

• Bixie Colour is a salon known for beautiful hair, genuine client relationships and a supportive, family-like team. We have 2 salons. 1 in Surry Hills and 1 in Caringbah.
• We are looking for our Surry Hills loscation.
• Our Surry Hills salon is close to Sydney CBD and public transport, with a friendly team and a beautiful, established clientele.
• Above-award wages.
• Full-time or part-time options.
• A beautiful Surry Hills workspace close to public transport.
• A welcoming, inclusive and supportive team.
• Guidance from our Operations Manager, Salon Managers and Sheree.
• Training in our systems, brand and approach to client care.