Salesforce Solutions Administrator: Optimize & Automate

Granite Consulting; Melbourne; On-site; AUD 85,000 - 120,000; Full time

Job summary

Granite Consulting is seeking a Business Solutions Administrator to support the administration, configuration and ongoing improvement of Salesforce within our Melbourne-based team. You will work with technical specialists, stakeholders and external partners to optimize the platform and align it with business needs.

The role emphasizes hands-on CRM work, process improvement, data integrity and training. You will translate requirements into practical configurations, contribute to testing and

Qualifications

• Experience administering Salesforce or a comparable CRM.
• Knowledge of configuration, user access, reporting and workflow automation.
• Experience with testing, documentation, data management and change processes.
• Strong analytical, troubleshooting and communication skills.
• Understanding of data quality, privacy and information security.
• Collaborative, independent worker with escalation where needed.

Responsibilities

• Administer and configure Salesforce including users, objects, fields, and settings.
• Build and maintain Flows, validation rules, reports and dashboards.
• Translate business requirements into practical system configurations with technical leads.
• Support system testing, UAT, defects and controlled releases.
• Assist with data migration, cleansing, imports, validation and reconciliation.
• Provide day-to-day Salesforce administration and user support.
• Maintain documentation and user guides; support training and adoption.
• Identify opportunities to improve workflows and automate processes.

Skills

Salesforce administration

Workflow automation

Data management

Documentation & training

Analytical thinking

Stakeholder communication

Tools

Salesforce

Job description

Granite Consulting is seeking a Business Solutions Administrator to support the administration, configuration and ongoing improvement of Salesforce within our Melbourne-based team. You will work with technical specialists, stakeholders and external partners to optimize the platform and align it with business needs.

The role emphasizes hands-on CRM work, process improvement, data integrity and training. You will translate requirements into practical configurations, contribute to testing and