Business Solutions Administrator

Granite Consulting; Melbourne; On-site; AUD 85,000 - 120,000; Full time

Job summary

Granite Consulting is seeking a Business Solutions Administrator to support the administration, configuration and ongoing improvement of Salesforce within our Melbourne-based team. You will work with technical specialists, stakeholders and external partners to optimize the platform and align it with business needs.

The role emphasizes hands-on CRM work, process improvement, data integrity and training. You will translate requirements into practical configurations, contribute to testing and

Qualifications

• Experience administering Salesforce or a comparable CRM.
• Knowledge of configuration, user access, reporting and workflow automation.
• Experience with testing, documentation, data management and change processes.
• Strong analytical, troubleshooting and communication skills.
• Understanding of data quality, privacy and information security.
• Collaborative, independent worker with escalation where needed.

Responsibilities

• Administer and configure Salesforce including users, objects, fields, and settings.
• Build and maintain Flows, validation rules, reports and dashboards.
• Translate business requirements into practical system configurations with technical leads.
• Support system testing, UAT, defects and controlled releases.
• Assist with data migration, cleansing, imports, validation and reconciliation.
• Provide day-to-day Salesforce administration and user support.
• Maintain documentation and user guides; support training and adoption.
• Identify opportunities to improve workflows and automate processes.

Skills

Salesforce administration

Workflow automation

Data management

Documentation & training

Analytical thinking

Stakeholder communication

Tools

Salesforce

Job description

We are seeking a Business Solutions Administrator to support the administration, configuration and ongoing improvement of Salesforce within an established organisation.

Working closely with technical specialists, business stakeholders and external partners, you will support Salesforce implementation activities before transitioning into day-to-day platform administration. The role will suit someone with a hands-on approach to CRM systems, strong problem-solving skills and an interest in improving business processes through technology.

Key Responsibilities:

• Administer and configure Salesforce, including user access, permissions, objects, fields, page layouts and platform settings.
• Build and maintain Salesforce Flows, validation rules, reports, dashboards and other declarative functionality.
• Translate business requirements into practical system configurations and enhancements, working with technical leads and implementation partners.
• Support system testing, user acceptance testing, defect resolution and controlled releases.
• Assist with data migration, cleansing, imports, validation and reconciliation to maintain data quality.
• Provide day-to-day Salesforce administration and user support, investigating issues and coordinating technical escalations.
• Maintain system documentation, configuration records and user guides, supporting training and platform adoption.
• Identify opportunities to improve workflows, automate manual processes and enhance system performance and usability.

About You: You are a proactive and detail-oriented business systems professional with experience supporting CRM platforms and a genuine interest in Salesforce. You enjoy working with stakeholders to understand business needs and translate them into effective, sustainable solutions.

You will ideally bring:

• Experience administering Salesforce or a comparable CRM or business application.
• Knowledge of system configuration, user access, reporting and workflow automation.
• Experience with testing, documentation, data management and change processes.
• Strong analytical, troubleshooting and communication skills.
• An understanding of data quality, privacy and information security.
• A collaborative approach, with the ability to work independently and escalat??

Salesforce Certified Administrator certification is desirable, or you will be willing to achieve it within an agreed timeframe. Experience with Salesforce Flows, Platform App Builder, integrations or data migration will be highly regarded.
The Opportunity Join a collaborative team where you can contribute to business systems improvement, develop your Salesforce expertise and take ownership of the platform's ongoing administration.

A relevant IT or business systems qualification is advantageous. The successful candidate must have the right to work in Australia and be willing to complete a satisfactory National Police Check, with additional screening where applicable.