Salesforce Analyst - Nonprofit Data Champion (Flexible)

Greenpeace; Sydney; Hybrid; AUD 91,000 - 111,000; Full time

Benefits offered by this job

35-hour work week

Additional paid leave between Xmas and

Annual health & wellness allowance

Job summary

Greenpeace Australia Pacific (GPAP) is seeking a proactive Salesforce Analyst to support and optimise Salesforce Nonprofit Cloud and integrated applications, including HubSpot. You will manage support requests, investigate root causes, and enhance user capability while ensuring data flows across systems.

Working with internal teams and external partners, you’ll stabilise post-implementation operations, improve reporting, and drive platform adoption across GPAP.

Qualifications

• 3+ years Salesforce platform experience in admin support, user access, reporting and issue resolution.
• Proven ability to trace data discrepancies to root causes across connected systems (e.g., HubSpot).
• Experience bridging the gap between non-technical business users and external implementation partners.
• Strong organisational skills to manage tickets (Asana) and deliver user training.

Responsibilities

• Manage day-to-day Salesforce support tickets via Asana; investigate access, permissions and configuration issues and provide clear guidance.
• Gather and document requirements for Lightning pages, layouts and apps; coordinate platform changes with external partners under security/privacy standards.
• Build, troubleshoot and validate Salesforce reports/dashboards to support data-driven decision making.
• Collaborate with MarTech and AI & Data Leads to investigate data discrepancies and integration health.
• Onboard and train users; create FAQs and knowledge resources; translate feedback into platform improvements.

Skills

Salesforce Admin

Reporting & Analytics

User Access Management

External Partners Liaison

Tools

HubSpot

Asana

Job description

Greenpeace Australia Pacific (GPAP) is seeking a proactive Salesforce Analyst to support and optimise Salesforce Nonprofit Cloud and integrated applications, including HubSpot. You will manage support requests, investigate root causes, and enhance user capability while ensuring data flows across systems.

Working with internal teams and external partners, you’ll stabilise post-implementation operations, improve reporting, and drive platform adoption across GPAP.