Salesforce Specialist — Nonprofit CRM & Migration Lead

Launch Housing; Melbourne; On-site; AUD 80,000 - 83,000; Part time

Benefits offered by this job

Superannuation

Wellbeing Leave

NFP Salary Packaging (Tax Savings!)

Job summary

Launch Housing is seeking a Salesforce Specialist in Melbourne to lead administration, governance and continuous improvement of the platform during the transition from Microsoft Dynamics 365.

Position sits in the Partnerships & Engagement team, ensuring Salesforce supports fundraising, philanthropy, partnerships, marketing and supporter engagement while maintaining high data quality, security and reliable reporting.

Qualifications

• Salesforce Certification required.
• Experience administering Salesforce in a medium to large organisation.
• Experience with CRM migrations, especially from Microsoft Dynamics 365 to Salesforce.
• Strong understanding of data quality, governance and information security.
• Experience providing user support, training and stakeholder engagement.
• Ability to manage competing priorities and work across teams.
• Understanding of Child Safe Standards.

Responsibilities

• Support the implementation and rollout of Salesforce across Launch Housing, working closely with implementation partners and key stakeholders to ensure a smooth transition from Microsoft Dynamics 365.
• Lead the development and delivery of training materials, user guides and support resources to build user confidence and encourage effective adoption of Salesforce.
• Manage the ongoing administration, configuration and maintenance of Salesforce, ensuring the platform remains reliable, secure and aligned with organisational needs.
• Oversee user accounts, permissions, system configurations and support requests, ensuring timely resolution and a positive user experience.
• Work closely with the IT team to ensure Salesforce remains secure, compliant and integrated with organisational systems, in line with data governance and information security requirements.
• Develop and maintain reports and dashboards that provide meaningful insights into fundraising performance, donor engagement, partnership pipelines and campaign outcomes.
• Maintain high standards of data quality, accuracy and integrity, supporting stakeholders to use Salesforce effectively to strengthen supporter relationships and inform decision‑making.
• Identify and implement opportunities for automation, system enhancements and process improvements to streamline fundraising, philanthropy, partnership and marketing activities.
• Coordinate system updates, releases and enhancements, maintaining accurate documentation, procedures and knowledge resources to support ongoing system improvement.

Skills

Salesforce Certification

Salesforce Admin

CRM migrations

Stakeholder engagement

Data governance

Training & support

Security & compliance

Dynamics to Salesforce

Nonprofit Cloud

Vendor management

Tools

Salesforce Nonprofit Cloud

Microsoft Dynamics 365

Data migration tools

Job description

Launch Housing is seeking a Salesforce Specialist in Melbourne to lead administration, governance and continuous improvement of the platform during the transition from Microsoft Dynamics 365.

Position sits in the Partnerships & Engagement team, ensuring Salesforce supports fundraising, philanthropy, partnerships, marketing and supporter engagement while maintaining high data quality, security and reliable reporting.