Salesforce Administrator — Government Tech & Security

DFP Recruitment; Brisbane; Remote; AUD 90,000 - 120,000; Full time

Job summary

DFP Recruitment is seeking an experienced Salesforce Administrator to join its Federal Government client’s Technology Services Division. You will deliver accessible digital and cloud services for Participants and Providers, applying Salesforce expertise across a fast-paced program of work.

You will develop, administer and optimize the Salesforce landscape, support releases, ensure security configurations, and collaborate with Developers, Testers and Project Managers to drive successful outcomes.

Qualifications

• Certified Salesforce Administrator with a minimum of 2 years’ experience within the Salesforce ecosystem.
• Strong knowledge of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Experience in Data Loader, Service Cloud and other Salesforce tools.
• Experience working with cross-functional teams and vendor partners for troubleshooting and incident resolution.
• Excellent analytical, problem-solving skills, with attention to detail and quality.
• Strong documentation and technical skills.

Responsibilities

• Develop and maintain Salesforce environment plans.
• Execute hands-on critical and complex Salesforce administration tasks to support releases, CI/CD and new projects and environment changes.
• Ensure standards and support processes are continually reviewed and improved.
• Seek out automation opportunities for improved management of the Salesforce landscape.
• Troubleshoot Salesforce issues and work with internal teams and vendor partners to resolve them.
• Develop environment and code management plans to support Release plans to deploy projects and BAU fixes into Production.
• Manage support tickets with Salesforce & maintain platform security.
• Ensure documentation on processes, policies, and configuration is developed and maintained.
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
• Assign work activities, mentor and provide support to the environments team.
• Provide support for Salesforce projects and work with team members including Developers, Testers, Project Managers, Cyber Security, Architects and Business Analysts

Skills

Salesforce Administration

Security & Sharing

Data Loader

Service Cloud

Cross-functional Collaboration

Documentation

Education

Salesforce Administrator Certification

Tools

Jira

Confluence

Job description

• Position location available nationally: ACT, NSW, VIC, QLD, SA, TAS, NT, WA

• Australian Citizenship Required
• Position location available nationally: ACT, NSW, VIC, QLD, SA, TAS, NT, WA

Our Federal Government client is seeking an experienced Salesforce Administrator to join its Technology Services Division and help deliver accessible digital and cloud services for Participants and Providers. You’ll bring your Salesforce expertise to a dynamic, fast-paced team supporting a major program of work across industry-leading technologies

Key responsibilities

• Develop and maintain Salesforce environment plans.
• Execute hands-on critical and complex Salesforce administration tasks to support releases, CI/CD and new projects and environment changes.
• Ensure standards and support processes are continually reviewed and improved.
• Seek out automation opportunities for improved management of the Salesforce landscape.
• Troubleshoot Salesforce issues and work with internal teams and vendor partners to resolve them.
• Develop environment and code management plans to support Release plans to deploy projects and BAU fixes into Production.
• Manage support tickets with Salesforce & maintain platform security.
• Ensure documentation on processes, policies, and configuration is developed and maintained.
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
• Assign work activities, mentor and provide support to the environments team.
• Provide support for Salesforce projects and work with team members including Developers, Testers, Project Managers, Cyber Security, Architects and Business Analysts

Essential criteria

• Certified Salesforce Administrator with a minimum of 2 years’ experience within the Salesforce ecosystem.
• Salesforce product knowledge, and a strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Experience in Data Loader, Service Cloud and other salesforce tools.
• Experience working with cross-functional teams and vendor partners for troubleshooting and incident resolution.
• Excellent analytical, problem-solving skills, with attention to detail and quality.
• Strong documentation and technical skills.

Desirable criteria

• ITIL Foundation Certification and experience.
• Experience with tools such as Jira and Confluence.
• Strong understanding of Scrum/Agile methodologies.
• Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.

To Apply
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Humaira at *******@dfp.com.au / 02 9200 3***.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via***********@dfp.com.auor1300 337 ***and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/legal_documents/privacy_policy.Do not submit any sensitive personal information in your resume.

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