Salesforce Systems Administrator

DFP Recruitment; Melbourne; Remote; AUD 90,000 - 130,000; Full time

Job summary

DFP Recruitment is seeking an experienced Salesforce Administrator to join a Federal Government technology team. The role supports accessible digital services across a major program, with nationwide location options in ACT, NSW, VIC, QLD, SA, TAS, NT and WA.

You will manage Salesforce environments, drive releases, security configurations and automation opportunities, and work with Developers, Analysts and vendor partners to deliver reliable, secure solutions for Participants and Providers.

Qualifications

• Certified Salesforce Administrator with at least 2 years in the Salesforce ecosystem.
• Strong knowledge of Salesforce sharing, roles, profiles, OWD and permissions.
• Experience with Data Loader and Service Cloud.
• Track record of troubleshooting with cross-functional teams and vendors.
• Excellent documentation and technical writing skills.
• Ability to analyze problems and deliver quality solutions.

Responsibilities

• Develop and maintain Salesforce environment plans.
• Execute hands-on admin tasks to support releases and CI/CD.
• Improve support processes and ensure security and compliance.
• Identify automation opportunities across the Salesforce landscape.
• Troubleshoot issues with internal teams and vendor partners.
• Document processes, policies, and configuration changes.
• Evaluate Salesforce releases and communicate impact to stakeholders.
• Mentor environments team and coordinate with Developers and Analysts.

Skills

Salesforce Administrator

Data Loader

Service Cloud

Security sharing rules

Troubleshooting with vendors

Documentation

Cross-functional collaboration

Analytical skills

Education

ITIL Foundation Certification

Tools

Jira

Confluence

Job description

• Australian Citizenship Required
• Position location available nationally: ACT, NSW, VIC, QLD, SA, TAS, NT, WA

Our Federal Government client is seeking an experienced Salesforce Administrator to join its Technology Services Division and help deliver accessible digital and cloud services for Participants and Providers. You’ll bring your Salesforce expertise to a dynamic, fast-paced team supporting a major program of work across industry-leading technologies.

Key responsibilities

• Develop and maintain Salesforce environment plans.
• Execute hands‑on critical and complex Salesforce administration tasks to support releases, CI/CD and new projects and environment changes.
• Ensure standards and support processes are continually reviewed and improved.
• Seek out automation opportunities for improved management of the Salesforce landscape.
• Troubleshoot Salesforce issues and work with internal teams and vendor partners to resolve them.
• Develop environment and code management plans to support Release plans to deploy projects and BAU fixes into Production.
• Manage support tickets with Salesforce & maintain platform security.
• Ensure documentation on processes, policies, and configuration is developed and maintained.
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
• Assign work activities, mentor and provide support to the environments team.
• Provide support for Salesforce projects and work with team members including Developers, Testers, Project Managers, Cyber Security, Architects and Business Analysts

Essential criteria

• Certified Salesforce Administrator with a minimum of 2 years’ experience within the Salesforce ecosystem.
• Salesforce product knowledge, and a strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Experience in Data Loader, Service Cloud and other salesforce tools.
• Experience working with cross‑functional teams and vendor partners for troubleshooting and incident resolution.
• Excellent analytical, problem‑solving skills, with attention to detail and quality.
• Strong documentation and technical skills.

Desirable criteria

• ITIL Foundation Certification and experience.
• Experience with tools such as Jira and Confluence.
• Strong understanding of Scrum/Agile methodologies.
• Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise [e-mail]1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.