Salesforce Administrator

Southwest TAFE; Warrnambool; On-site; AUD 79,000 - 96,000; Full time

Benefits offered by this job

Council day care facility access

Social club with health & wellbeing

Employee recognition program

Learning and development opportunities

Employee Assistance Program (app)

Job summary

South West TAFE is seeking a Salesforce Administrator to manage day-to-day Salesforce configurations, data quality, and user support at the Warrnambool Campus. The role reports to the Team Leader – Digital Transformation and collaborates with internal teams and external providers to implement approved changes.

Mandatory Salesforce Platform Administrator certification with relevant experience in a customer service setting is required, along with 1–3 years of related work history and a Working

Qualifications

• Must hold Salesforce Platform Administrator certification with Salesforce Administration experience in a customer service environment
• 1–3 years relevant work experience required
• Variations of the above will be considered
• Previous experience in the VET sector preferred
• Victorian Working with Children Check and Police Check required

Responsibilities

• Support day-to-day administration, configuration, maintenance and improvement of Salesforce and related applications
• Provide user support and maintain data quality and access controls
• Collaborate with internal stakeholders and external service providers to resolve issues and implement enhancements

Skills

CRM Salesforce

Customer service

Data quality

Stakeholder collaboration

Education

Salesforce Platform Administrator certification

1–3 years relevant work experience

VET sector experience

Tools

Salesforce

Microsoft Office

Jira

Microsoft Visio

Job description

• Full-time 38 hours per week, fixed-term 6-month contract (parental leave)
• Warrnambool Campus
• $87,521 per annum plus superannuation

The Salesforce Administrator supports the day-to-day administration, configuration, maintenance and improvement of Salesforce and associated applications. Reporting to the Team Leader – Digital Transformation, the role provides user support, maintains data quality and access controls, and implements approved configuration changes.

The Salesforce Administrator works with internal stakeholders and external service providers to resolve complex issues and support ongoing enhancements.

Mandatory requirements

• Salesforce Certified Platform Administrator certification with relevant Salesforce Administration work experience in a customer service environment
• Have 1 to 3 years relevant work experience
• Variations of the above will be considered
• Previous experience working in the VET Sector
• Employee Victorian Working with Children Check and satisfactory Police Check

Highly desirable requirements

• Experience using Microsoft Office products, and relevant industry software and programs
• Strong computer skills especially CRM systems (Salesforce essential), Microsoft Visio, Jira and other project management software

About us

South West TAFE was awarded Victorian Training Awards Large Training Provider in 2026, and is the leading provider of vocational education and training in South West Victoria.

From healthcare, business and technology to trades, arts and agriculture, we deliver over 150 courses to approximately 6,000 students across four campuses in the region.

Our focus is on preparing our students for the careers of tomorrow, equipping graduates with job-ready practical skills to succeed in a changing world of work.

We are equally committed to creating a supportive and diverse workplace where our people can grow and thrive. In 2026, SWTAFE was ranked #1 in the Victorian TAFE sector for employee engagement.

What we can offer you

• Priority applications to a Warrnambool council-run day care facility
• Fun social club with health and wellbeing activities
• Employee recognition program
• Continuous opportunities for tailored learning and development
• Accessible Employee Assistance Program including an easy to navigate app

Any Questions? Please contact:

Zaid Haque, Team Leader - Digital Transformation

03 5564 8***

**********@swtafe.edu.au

South West Skills and Jobs Centre.

http://www.swskillsandjobscentre.com.au/

Email: ***************@swtafe.edu.au

Phone: [phone]***

If you require any adjustments to assist you with your application, please contact South West TAFE's Recruitment Team on 03 5564 8*** or by emailing ***********@swtafe.edu.au

South West TAFE is a child safe and equal opportunity employer; fostering a fair, safe and inclusive environment and embraces all forms of diversity.

We strongly encourage applications from people with a variety of attributes, including but not limited to:

• A person with a disability
• Aboriginal and/or Torres Strait Islander
• Culturally and linguistically diverse
• LGBTIQA+

Applications close: Wednesday, 4 November 2026

Successful applicants will require a Working with Children Check and a National Police Record Check.

A full position description is available from the Careers at SWTAFE webpage.