Salesforce Systems Administrator

DFP Recruitment; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

DFP Recruitment is seeking an experienced Salesforce Administrator for a Federal Government client in the Technology Services Division to deliver accessible digital and cloud services for Participants and Providers.

You’ll bring your Salesforce expertise to a dynamic, fast-paced team supporting a major program of work across industry-leading technologies and collaborating with Developers, Testers, Project Managers, Cyber Security, Architects and Business Analysts.

Qualifications

• Certified Salesforce Administrator with a minimum of 2 years’ experience within the Salesforce ecosystem.
• Salesforce product knowledge, and a strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Experience in Data Loader, Service Cloud and other Salesforce tools.
• Experience working with cross-functional teams and vendor partners for troubleshooting and incident resolution.
• Excellent analytical, problem-solving skills, with attention to detail and quality.
• Strong documentation and technical skills.

Responsibilities

• Develop and maintain Salesforce environment plans.
• Execute hands-on critical and complex Salesforce administration tasks to support releases, CI/CD and new projects and environment changes.
• Ensure standards and support processes are continually reviewed and improved.
• Seek out automation opportunities for improved management of the Salesforce landscape.
• Troubleshoot Salesforce issues and work with internal teams and vendor partners to resolve them.
• Develop environment and code management plans to support Release plans to deploy projects and BAU fixes into Production.
• Manage support tickets with Salesforce & maintain platform security.
• Ensure documentation on processes, policies, and configuration is developed and maintained.
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
• Assign work activities, mentor and provide support to the environments team.
• Provide support for Salesforce projects and work with team members including Developers, Testers, Project Managers, Cyber Security, Architects and Business Analysts

Skills

Salesforce Administrator

Data Loader

Service Cloud

Security and sharing

Cross-functional collaboration

Documentation

Tools

Jira

Confluence

Job description

• Australian Citizenship Required
• Position location available nationally: ACT, NSW, VIC, QLD, SA, TAS, NT, WA

Our Federal Government client is seeking an experienced Salesforce Administrator to join its Technology Services Division and help deliver accessible digital and cloud services for Participants and Providers. You’ll bring your Salesforce expertise to a dynamic, fast-paced team supporting a major program of work across industry-leading technologies.

Key responsibilities

• Develop and maintain Salesforce environment plans.
• Execute hands‑on critical and complex Salesforce administration tasks to support releases, CI/CD and new projects and environment changes.
• Ensure standards and support processes are continually reviewed and improved.
• Seek out automation opportunities for improved management of the Salesforce landscape.
• Troubleshoot Salesforce issues and work with internal teams and vendor partners to resolve them.
• Develop environment and code management plans to support Release plans to deploy projects and BAU fixes into Production.
• Manage support tickets with Salesforce & maintain platform security.
• Ensure documentation on processes, policies, and configuration is developed and maintained.
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
• Assign work activities, mentor and provide support to the environments team.
• Provide support for Salesforce projects and work with team members including Developers, Testers, Project Managers, Cyber Security, Architects and Business Analysts

Essential criteria

• Certified Salesforce Administrator with a minimum of 2 years’ experience within the Salesforce ecosystem.
• Salesforce product knowledge, and a strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Experience in Data Loader, Service Cloud and other salesforce tools.
• Experience working with cross‑functional teams and vendor partners for troubleshooting and incident resolution.
• Excellent analytical, problem‑solving skills, with attention to detail and quality.
• Strong documentation and technical skills.

Desirable criteria

• ITIL Foundation Certification and experience.
• Experience with tools such as Jira and Confluence.
• Strong understanding of Scrum/Agile methodologies.
• Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise [e-mail]1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.