Salesforce Administrator

Australian War Memorial; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

Australian War Memorial in Canberra is seeking a Salesforce Administrator to maintain and enhance our Salesforce environments. You will split time between delivering new functionality and supporting day-to-day administration, collaborating with internal teams and external implementation partners.

The role requires experience with Marketing Cloud Next and Salesforce certifications. You will manage security, data quality, releases and user training while supporting diverse data integrations across

Qualifications

• Experience administering Marketing Cloud Next.
• Salesforce Certified Administrator, or Salesforce Certified Advanced Administrator.

Responsibilities

• Acting as the primary system administrator for the Memorial’s Salesforce environments.
• Acting as a key point of contact with the Memorial’s Salesforce implementation partners.
• Handling day-to-day administration, including system monitoring, investigating issues and resolving or escalating them, user management, page layouts, reports and dashboards, and custom fields.
• Gathering detailed requests for improvements or changes to the system, including the capture of complex user requirements, and implementing these changes as appropriate.
• Building and maintaining automation that reduces manual work for staff.
• Managing Salesforce integrations including identifying, installing and maintaining appropriate apps from the AppExchange.
• Administering Marketing Cloud Next, including supporting staff who build and send campaigns.
• Managing security and access, including profiles, permission sets and sharing rules.
• Maintaining data quality, including imports, deduplication, data integrity and backups.
• Supporting and training users, including onboarding new staff and maintaining user documentation.
• Managing releases, including sandbox testing and deploying changes to production.
• Maintaining documentation of the Memorial’s Salesforce configuration, including customisations, automation and integrations.
• Planning for Salesforce’s three annual releases, upgrades and longer-term projects.

Skills

Salesforce Administration

Marketing Cloud Next

Security & Access Management

Data Quality

Education

Salesforce Certified Administrator

Salesforce Certified Advanced Administrator

Tools

AppExchange

Salesforce Integrations

Job description

Working within the Digital Experience team and under limited direction from the Digital Projects Manager, the Salesforce Administrator maintains, configures an improves the Memorial’s Salesforce environments. Salesforce sits at the centre of the Memorial’s supporter and visitor data, with work underway to connect it to finance, ticketing and events, website and online forms, and email and marketing platforms. The role is an even split between delivering new functionality and supporting existing functionality. The successful applicant will move comfortably between new initiatives and day-to-day administration. The Salesforce Administrator works with teams across the Memorial to identify and develop better ways of working, and with the Memorial’s external Salesforce implementation partners.

Core Responsibilities

The Salesforce Administrator will be responsible for:

Acting as the primary system administrator for the Memorial’s Salesforce environments.

Acting as a key point of contact with the Memorial’s Salesforce implementation partners.

Handling day-to-day administration, including system monitoring, investigating issues and resolving or escalating them, user management, page layouts, reports and dashboards, and custom fields.

Gathering detailed requests for improvements or changes to the system, including the capture of complex user requirements, and implementing these changes as appropriate.

Building and maintaining automation that reduces manual work for staff.

Managing Salesforce integrations including identifying, installing and maintaining appropriate apps from the AppExchange.

Administering Marketing Cloud Next, including supporting staff who build and send campaigns.

Managing security and access, including profiles, permission sets and sharing rules.

Maintaining data quality, including imports, deduplication, data integrity and backups.

Supporting and training users, including onboarding new staff and maintaining user documentation.

Managing releases, including sandbox testing and deploying changes to production.

Maintaining documentation of the Memorial’s Salesforce configuration, including customisations, automation and integrations.

Planning for Salesforce’s three annual releases, upgrades and longer-term projects.

Highly Desirable Qualifications and Experience

Experience administering Marketing Cloud Next.

Salesforce Certified Administrator, or Salesforce Certified Advanced Administrator.

Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).

All applicants external to AWM that are offered employment will be required to successfully undergo a National Police Check, even if they currently hold a security clearance. The check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

Contact Information

For specific questions relating to this job vacancy, please contact: Tim Siers, (02) 6279 6***, *********@awm.gov.au

For questions relating to the online lodgement of your application, please email the Recruitment team via ******@awm.gov.au

Notes

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Successful applicants engaged into the APS will be subject to a probation period.

The Memorial is committed to workplace diversity and maintains an environment that values the contribution of people from different backgrounds and experiences. The Memorial welcomes applications from Aboriginal and Torres Strait Islander people, veterans, mature age people, people from diverse backgrounds, and people with a disability.