Salesforce Administrator – Marketing Cloud & Integrations

Australian War Memorial; Canberra; Sur place; AUD 90 000 - 120 000; Plein temps

Résumé du poste

Australian War Memorial in Canberra is seeking a Salesforce Administrator to maintain and enhance our Salesforce environments. You will split time between delivering new functionality and supporting day-to-day administration, collaborating with internal teams and external implementation partners.

The role requires experience with Marketing Cloud Next and Salesforce certifications. You will manage security, data quality, releases and user training while supporting diverse data integrations across

Qualifications

• Experience administering Marketing Cloud Next.
• Salesforce Certified Administrator, or Salesforce Certified Advanced Administrator.

Responsabilités

• Acting as the primary system administrator for the Memorial’s Salesforce environments.
• Acting as a key point of contact with the Memorial’s Salesforce implementation partners.
• Handling day-to-day administration, including system monitoring, investigating issues and resolving or escalating them, user management, page layouts, reports and dashboards, and custom fields.
• Gathering detailed requests for improvements or changes to the system, including the capture of complex user requirements, and implementing these changes as appropriate.
• Building and maintaining automation that reduces manual work for staff.
• Managing Salesforce integrations including identifying, installing and maintaining appropriate apps from the AppExchange.
• Administering Marketing Cloud Next, including supporting staff who build and send campaigns.
• Managing security and access, including profiles, permission sets and sharing rules.
• Maintaining data quality, including imports, deduplication, data integrity and backups.
• Supporting and training users, including onboarding new staff and maintaining user documentation.
• Managing releases, including sandbox testing and deploying changes to production.
• Maintaining documentation of the Memorial’s Salesforce configuration, including customisations, automation and integrations.
• Planning for Salesforce’s three annual releases, upgrades and longer-term projects.

Connaissances

Salesforce Administration

Marketing Cloud Next

Security & Access Management

Data Quality

Formation

Salesforce Certified Administrator

Salesforce Certified Advanced Administrator

Outils

AppExchange

Salesforce Integrations

Description du poste

Australian War Memorial in Canberra is seeking a Salesforce Administrator to maintain and enhance our Salesforce environments. You will split time between delivering new functionality and supporting day-to-day administration, collaborating with internal teams and external implementation partners.

The role requires experience with Marketing Cloud Next and Salesforce certifications. You will manage security, data quality, releases and user training while supporting diverse data integrations across