Sales Team Lead

Fine Tours Group; Sunshine Coast Regional; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Base salary up to AU$70,000 + team-com

One work-from-home day per week

Birthday day off

Sunshine Coast location

Travel industry benefits

Job summary

Fine Tours Group on the Sunshine Coast is seeking a Sales Team Leader to guide a team of Sales Consultants, drive development, and help travellers book memorable experiences. This permanent full-time role on the Sunshine Coast includes weekend coverage and a 38-hour week.

You will monitor performance, coach team members, and coordinate with the Sales Manager to optimise processes and deliver outstanding customer experiences. A strong sales background and travel enthusiasm are essential.

Qualifications

• Experience leading a sales or customer-facing team.
• Proven ability to coach and develop others toward targets.
• Comfort with CRM systems and sales analytics.

Responsibilities

• Lead and support your team to achieve targets and development goals.
• Conduct regular 1:1s, provide feedback, and coach performance.
• Monitor targets, conversion rates, and pipeline activity to identify improvements.
• Recognise achievements and foster teamwork and idea-sharing.
• Assist consultants with complex enquiries and customer challenges.
• Collaborate with Sales Manager and other teams to enhance processes and customer experience.

Skills

Team leadership

Coaching

CRM proficiency

Communication

KPI tracking

Relationship building

Tools

Salesforce

Sales reporting tools

Job description

Sunshine Coast, Queensland 4551, Australia

Full-time Permanent Associate

Posted 27 Oct 2026

Description

As a Sales Team Leader in the vibrant travel and tourism industry on the Sunshine Coast, you’ll support a team of Sales Consultants to grow their skills, reach their goals and create memorable experiences for our travellers.

If you enjoy sales, love travel and get a kick out of helping people succeed, this could be the role for you.

Fine Tours Group (FTG) is a technology-enabled travel business operating a portfolio of Australian and New Zealand travel brands. We plan and deliver personalised trips from start to finish, supporting travellers and travel advisors throughout their journey.

Our values, Stay True, Look Beyond, Empower and Band Together, guide how we work with each other and our customers.

We’re growing, and this is a chance to make an impact, develop your leadership skills and join a supportive team that enjoys working together.

About the role

You’ll lead a team of Sales Consultants, working closely with the Sales Manager to support their development and help the team achieve its goals.

This is a permanent, full-time role based on the Sunshine Coast, working 38 hours per week. The roster includes weekend and public holiday coverage as required.

What you’ll be doing

• Lead and support your team, creating a positive environment where people can do their best work.
• Hold regular 1:1s, provide feedback and help consultants work towards their development and performance goals.
• Monitor team targets, conversion rates, and pipeline activity, and identify opportunities to improve results.
• Recognise achievements and encourage the team to share ideas and support each other.
• Help consultants with complex enquiries and customer challenges.
• Work with the Sales Manager and other teams to improve processes and deliver a great customer experience.

What you’ll bring

• A strong sales background and experience working towards targets and KPIs.
• Experience leading, coaching or mentoring others.
• Great communication and relationship-building skills.
• Confidence giving feedback and having constructive conversations.
• Strong organisational skills and the ability to manage competing priorities.
• A practical, solutions-focused approach.
• Confidence using CRMs, sales reporting tools and other digital systems.
• A passion for travel and creating memorable customer experiences.

Experience in travel or tourism, particularly the Australian inbound market, would be great, but it isn’t essential. If you have strong sales skills and enjoy supporting others, we’d love to hear from you.

Why work with us?

• A base salary of up to $70,000, depending on experience, plus performance-based team commission.
• The opportunity to help shape a growing team and develop your career.
• Ongoing coaching, development and career opportunities across Fine Tours Group.
• Travel industry benefits and opportunities to experience destinations.
• One work-from-home day per week.
• An extra day off to celebrate your birthday.
• A friendly team that supports each other and celebrates the wins.
• A beautiful Sunshine Coast location.

By joining FTG, you will be part of a great bunch of people from all over the world who have come together for a shared purpose: to deliver the very best New Zealand and Australian travel experiences!

Company Overview

At Fine tours Group, we create life-changing journeys and unforgettable experiences for our guests and our team. Enjoy a role with real purpose, supportive colleagues, and growth opportunities.