Online Sales Travel Consultant

Happy Travels; Byron Bay; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Super

Bonuses

Free travel

Travel discounts

Job summary

Happy Travels in Byron Bay is seeking an experienced Travel Sales Consultant – Digital Sales & Mentoring to drive bookings, mentor peers and manage a personal customer pipeline across Australia and beyond.

You will engage travellers via digital and telephone channels, build tailored itineraries, and convert inquiries into confirmed bookings while supporting junior consultants and sharing product knowledge.

Qualifications

• Minimum 1 year of travel sales experience.
• Experience in travel consulting or related customer-facing role.
• Strong knowledge of travel products and itineraries.
• Proven ability to convert inquiries into bookings.
• CRM, booking and digital communication familiarity.

Responsibilities

• Consult with customers to understand travel needs, interests, budgets and timeframes.
• Recommend destinations, accommodation, tours, transport, campervan hire and other travel products.
• Build tailored travel itineraries based on customer requirements, availability and budget.
• Explain travel options, inclusions, pricing, booking conditions and relevant requirements.
• Convert customer enquiries and leads into confirmed bookings.
• Manage your own portfolio of customer leads from initial enquiry through to booking.
• Follow up quotes, enquiries and customer decisions within required timeframes.
• Make and confirm bookings for tours, accommodation, transport and other travel services.
• Prepare itineraries, booking confirmations and relevant customer documentation.
• Process and accurately record customer payments.
• Maintain accurate customer, booking and pipeline information in CRM.

Skills

Travel sales

CRM usage

Communication skills

Lead management

Customer service

Digital sales

Tools

CRM software

Booking systems

Job description

Job Type: Permanent position | Full time position

Job Description

Happy Travels | Byron Bay, NSW Full-Time | Digital Travel Sales $79,500 – $99,500

• Super
• Commissions & Bonuses

SALES

• TRAVEL
• DIGITAL
• BIG ENERGY

Passionate about travel? Confident in sales? Know how to turn a great conversation into a confirmed booking?

Happy Travels is on the lookout for an experienced Travel Sales Consultant – Digital Sales & Mentoring to join our Digital Sales team in Byron Bay. We're looking for someone who knows how to connect with travellers, uncover what they're looking for and turn their travel plans into unforgettable experiences. In this hands‑on sales role, you'll take ownership of your own customer pipeline, engage with travellers through digital and telephone channels, and sell everything from accommodation and tours to transport, campervan hire and incredible adventures across Australia, New Zealand, Fiji and beyond.

Beyond managing your own sales, you'll use your experience to help others succeed. You'll provide practical mentoring and day‑to‑day sales support to new and existing Travel Consultants, sharing your product knowledge, sales strategies and proven techniques to help strengthen team capability and drive results.

THE ROLE

As a Travel Sales Consultant – Digital Sales & Mentoring, you’ll be responsible for:

• Consulting with customers to understand their travel needs, interests, budgets and timeframes
• Recommending destinations, accommodation, tours, transport, campervan hire and other travel products
• Building tailored travel itineraries based on customer requirements, availability and budget
• Explaining travel options, inclusions, pricing, booking conditions and relevant requirements
• Converting customer enquiries and leads into confirmed bookings
• Managing your own portfolio of customer leads from initial enquiry through to booking
• Following up quotes, enquiries and customer decisions within required timeframes
• Making and confirming bookings for tours, accommodation, transport, vehicle hire and other travel services
• Preparing itineraries, booking confirmations and relevant customer documentation
• Processing and accurately recording customer payments
• Maintaining accurate customer, booking and pipeline information within our CRM and booking systems
• Achieving individual sales, conversion, response‑time and customer‑service expectations
• Supporting customers with booking questions, changes and travel arrangements where required

PEER MENTORING & SALES SUPPORT

As an experienced member of the Digital Sales team, you’ll also:

• Provide practical peer mentoring to new and less experienced Travel Consultants
• Share travel‑product knowledge, sales techniques and customer consultation skills
• Support consultants with customer qualification, itinerary development, objection handling and converting enquiries into bookings
• Provide practical assistance during customer interactions when required
• Help new starters become familiar with our products, systems, booking processes and customer journey
• Share examples of successful customer conversations and sales techniques
• Contribute practical examples, FAQs, product information and customer talk tracks to team resources
• Identify recurring customer questions or sales challenges and provide feedback to the Digital Sales & Operations Manager
• Participate in team briefings and share relevant travel‑product and sales knowledge

WHO WE’RE LOOKING FOR

You’ll ideally bring:

• At least one year of highly relevant travel sales experience
• Demonstrated experience in travel sales, travel consulting or a closely related customer‑facing travel role
• Strong knowledge of travel products, destinations, itinerary planning and booking processes
• Proven ability to consult with customers, identify their needs and convert enquiries into bookings
• Strong sales ability and confidence working towards individual sales and conversion targets
• Experience managing an individual customer lead pipeline
• Confidence using CRM, booking and digital customer communication systems
• Strong written and verbal communication skills
• Excellent follow‑up and customer‑service skills

High attention to detail and accuracy when managing bookings and customer information

The ability to share practical knowledge and support less experienced colleagues

Commercial awareness and a genuine drive to achieve results

You must have valid Australian work rights.

WHAT’S IN IT FOR YOU?

$79,500 – $99,500

• super

• Commissions and bonuses – perform well and be rewarded for it
• Free travel experiences and famils – experience the products you’re selling
• Travel perks – exclusive discounts on tours, transport and accommodation
• Sales development – continue building your skills in travel sales, customer conversion and digital sales
• Career progression – opportunities to develop your career within a growing travel business
• International environment – work with travellers and teammates from around the world
• Byron Bay location – build your travel career from one of Australia’s most iconic destinations

ABOUT HAPPY TRAVELS

Happy Travels has been helping travellers explore Australia and beyond since 1998. We create unforgettable travel experiences across Australia, New Zealand, Fiji and beyond – from East Coast adventures and Whitsundays sailing trips to K’gari, campervan journeys, accommodation and complete travel itineraries. We’re a social, energetic and ambitious team that loves travel, but we’re also serious about sales, customer experience and developing great people.

Bring your travel knowledge, sales experience and energy. Let’s see what you’ve got.

• Benefits: Employee discount
• Employee mentoring program
• Referral program

Work Location: In person – Byron Bay, NSW

Work Location: In person