Sales Support Officer - Ingleburn

CSR Limited; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Supportive culture

Parental leave (14 weeks)

Employee assistance program

Career development opportunities

Job summary

CSR Limited in Sydney's inbound region is seeking a proactive Sales Support Officer to act as the central link between customers, sales teams and operations, ensuring orders are delivered smoothly and customers receive an exceptional experience.

You'll support end-to-end order, credit and return processes, manage pricing integrity, and generate reports to drive sales decisions. The role requires 3+ years in customer service and experience with SAP/CRM; Power BI experience is a plus.

Qualifications

• 3+ years' experience in customer service and sales support.
• Proficient in Microsoft Office (Excel).
• Experience with Power BI for data management and reporting is advantageous.
• Hands-on experience with SAP and CRM platforms (e.g. Salesforce, MS Dynamics 365).
• Excellent communication skills and a confident, professional manner.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive, self-driven mindset with strong attention to detail.
• Ability to thrive in a fast-paced, high-volume environment.

Responsibilities

• Act as a key point of contact for internal stakeholders, responding to enquiries via phone and email and providing accurate, timely, and professional support.
• Provide end-to-end support for order, credit, and return processes, ensuring accurate transaction management and timely resolution of customer issues
• Manage customer claims, rebates, and credit requests, coordinating resolutions with relevant internal and external stakeholders.
• Create purchase orders, reconcile vendor invoices and related documentation to ensure accuracy and compliance.
• Generate sales reports, dashboards, and data analyses to support business decision-making and sales performance tracking.
• Maintain pricing integrity by uploading, updating, and validating pricing information ensuring compliance with approved pricing structures.
• Support the implementation of price changes ensuring accurate system updates and effective communication to internal stakeholders.
• Perform ad hoc administrative and operational support duties.

Skills

Customer service

Sales support

Microsoft Excel

Power BI

CRM platforms

Communication skills

Organisational skills

Detail orientation

Tools

Power BI

SAP

Salesforce

MS Dynamics 365

CRM tools

Job description

• Support sales success through order management, reporting, and pricing
• Partner with customers and internal teams to deliver seamless service and solutions.
• Drive accuracy and compliance across CRM, commercial data, and business processes.

We're looking for a proactive and customer-focused Sales Support Officer to join our team in Ingleburn. This role is ideal for someone who enjoys being the central link between customers, sales teams, and operations, ensuring orders are delivered smoothly and customers receive an exceptional experience every time.

About the Role

As a Sales Support Officer, you'll be at the centre of our operations-supporting sales, strengthening customer relationships, and ensuring our commercial projects run smoothly from opportunity to delivery. This is more than customer service - it is a dynamic, high impact sales support role.

What You'll be Doing:

• Act as a key point of contact for internal stakeholders, responding to enquiries via phone and email and providing accurate, timely, and professional support.
• Provide end-to-end support for order, credit, and return processes, ensuring accurate transaction management and timely resolution of customer issues
• Manage customer claims, rebates, and credit requests, coordinating resolutions with relevant internal and external stakeholders.
• Create purchase orders, reconcile vendor invoices and related documentation to ensure accuracy and compliance.
• Generate sales reports, dashboards, and data analyses to support business decision-making and sales performance tracking.
• Maintain pricing integrity by uploading, updating, and validating pricing information ensuring compliance with approved pricing structures.
• Support the implementation of price changes ensuring accurate system updates and effective communication to internal stakeholders.
• Perform ad hoc administrative and operational support duties.

Your Hours of Work: Monday to Friday from 8:00am to 4:00pm

What you bring to the role

You're a motivated, customer-focused professional who enjoys building relationships and solving problems. You take initiative, stay organised under pressure, and bring a positive, team-first attitude to everything you do. To be successful in this role, you'll have:

• 3+ years' experience in customer service and sales support
• Proficient in Microsoft Office (Excel)
• Demonstrated experience in using Power BI (data management, report generation) is advantageous
• Hands-on experience with SAP and CRM platforms (e.g. Salesforce, MS Dynamics 365)
• Excellent communication skills and a confident, professional manner
• Strong organisational skills with the ability to manage multiple priorities
• A proactive, self-driven mindset with strong attention to detail
• Ability to thrive in a fast-paced, high-volume environment

What we offer

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

• Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
• Care and wellbeing offer includes up to 14 weeks of paid parental leave, and access to an employee assistance program.
• Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands

At CSR, we're building a better future together.

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

To find out more about us, visit www.csr.com.au

We have a strong commitment to workplace health and safety and the wellbeing of our people. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.