Sales Support Officer

United Rentals; Brisbane; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary

Ongoing training and support

Inclusive team culture

Career progression opportunities

Job summary

United Rentals, the world’s largest equipment rental provider, is seeking a Sales Support Officer to back the General Rent sales team in Brisbane. You will generate quotes, manage customer inquiries, and support tenders and communications to drive revenue and customer satisfaction.

You’ll collaborate with fleet, legal, and marketing teams while ensuring CRM processes and safety standards are followed. A customer-focused mindset and team spirit are essential.

Qualifications

• 1–3 years’ experience in sales support, internal sales, or customer service.
• Experience in the equipment rental industry is desirable but not essential.
• Excellent written and verbal communication with strong organizational skills.

Responsibilities

• Provide admin support to the sales team to enable revenue-generating activity.
• Prepare accurate and timely quotes following pricing guidelines.
• Follow up and convert quotes, and action leads per company procedures.

Skills

Sales support

CRM systems

Customer service

Tools

Microsoft Office

CRM software

Job description

“If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!”

About Us

United Rentals is the world’s largest equipment rental company, operating over 1,600 locations across Australia, New Zealand, North America and Europe. We offer a full range of rental solutions delivering general equipment, shipping containers, trench safety, propping, pumps, and access equipment—backed by quality products, exceptional service, and a team you can rely on.

About the Role

As the Sales Support Officer, you’ll be the backbone of our sales team in the General Rent division —ensuring they’re equipped to focus on building strong customer relationships and delivering revenue-generating outcomes. Your commitment to service excellence will help improve our Net Promoter Score (NPS) and drive customer satisfaction across the board.

Key Responsibilities

• Provide top-tier admin support to the sales team to enable focus on revenue-generating activity.
• Prepare accurate and timely quotes for customers in line with pricing guidelines.
• Follow up and convert quotes, and action leads in line with company procedures.
• Generate revenue through effective outbound calls and proactive sales support.
• Collaborate on tenders, presentations, and customer communications.
• Coordinate with internal teams to ensure smooth order fulfillment.
• Ensure compliance with CRM processes and company standards.
• Liaise with departments including fleet, legal, and marketing for contract and tender documentation.
• Champion safety practices and contribute to a safe, compliant work environment.
• Perform other duties as required to support team goals.

What We’re Looking For

• 1–3 years’ experience in sales support, internal sales, or customer service.
• Experience in the equipment rental industry (highly regarded but not essential).
• Excellent communication skills—both written and verbal.
• Strong organisational skills with great attention to detail.
• A customer-first mindset with a can-do attitude.
• Proficient in Microsoft Office and CRM systems.
• A team player who thrives in a collaborative environment.

What’s on Offer

• Competitive base salary + super
• Ongoing training and support
• Supportive and inclusive team culture
• Strong career progression opportunities

"All offers of employment are subject to satisfactory drug and alcohol screening and national police check."

At United Rentals, we proudly welcome applications from current and former Defense Force members, reservists, and their families.