Customer Service Representative

United Rentals; Newcastle; On-site; AUD 60,000 - 76,000; Full time

Job summary

United Rentals is seeking a customer-focused Customer Service Representative to join our team in Newcastle. You’ll support customers throughout their rental journey, acting as the first point of contact for the Trench Safety division and driving exceptional service, enquiries and hire transactions.

In this role you’ll respond promptly to enquiries, understand customer needs, prepare quotations and contracts, and coordinate equipment movements while maintaining accurate records.

Qualifications

• 2+ years in customer service, administration, or similar role.
• Strong communication skills with a genuine passion for customer service.
• Ability to build relationships and identify sales opportunities.
• Excellent organizational skills and attention to detail.
• Proficient with computers and business systems (CRM/ERP).
• Experience in equipment rental, construction, or related industries is advantageous.

Responsibilities

• Respond to phone, email, and web enquiries promptly to facilitate equipment hire.
• Understand customer needs and recommend the right equipment and solutions.
• Prepare quotations, reservations, and contracts accurately and efficiently.
• Build relationships with new and existing customers to support repeat business.
• Coordinate equipment movements, transport bookings, and related administration.
• Maintain accurate customer and transaction records in company systems.

Skills

Customer service

Communication skills

Sales opportunities

Tools

CRM

ERP system

Job description

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

About Us

United Rentals is the world’s largest equipment rental company, operating over 1,600 locations across Australia, New Zealand, North America and Europe. We offer a full range of rental solutions delivering general equipment, shipping containers, trench safety, propping, pumps, and access equipment—backed by quality products, exceptional service, and a team you can rely on.

About the Role

We're looking for a customer-focused Customer Service Representative to join our team and play a key role in supporting customers throughout their rental journey. As the first point of contact for our Trench Safety division customers, you'll provide outstanding service, process enquiries and hire transactions, build strong customer relationships, and help drive branch growth. This is a fast-paced role suited to someone who enjoys helping customers, solving problems, and contributing to a high-performing team.

What you’ll be doing

Responding to phone, email, and web enquiries promptly and professionally to facilitate equipment hire.

Understanding customer needs and recommending the right equipment, accessories, and solutions.

Preparing quotations, reservations, and contracts accurately and efficiently.

Building relationships with new and existing customers to support repeat business.

Coordinating equipment movements, transport bookings, and related administration.

Maintaining accurate customer and transaction records within company systems.

Working closely with branch, operations, and sales teams to deliver an exceptional customer experience.

What We’re Looking For

At least 2 years' experience in customer service, administration, or a similar role.

Strong communication skills with a genuine passion for customer service.

Confidence building relationships and identifying sales opportunities.

Excellent organisational skills and attention to detail.

Strong computer literacy and experience using business systems, including CRM or ERP system.

Experience within the equipment rental, construction, industrial, or related industries will be highly regarded.

A positive, team-oriented approach and commitment to workplace safety.

At United Rentals, we proudly welcome applications from current and former Defence Force members, reservists, and their families.