Sales Support, Home Settlements - Ingenia Gordonvale Community

Ingenia Communities Group; Cairns Regional; Hybrid; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Heavily discounted accommodation at in

Employee share options

Retailer discounts

Novated Lease options

Hybrid working options

Up to 26 weeks paid parental leave

Job summary

Ingenia Communities Group in Australia is seeking a Settlements Lead at the Gordonvale Land Lease Community. This role supports residents from deposit through build and settlement, acting as the trusted contact and coordinating with internal teams to keep homes progressing.

You’ll guide families through big decisions with clear communication, stay highly organised across timelines, and help turn the purchase into a smooth, welcoming move-in experience. Hybrid work options available.

Qualifications

• Experience in property settlements or conveyancing.
• Experience in residential development or new home sales.
• Customer-focused mindset and empathy.
• Strong organisational and multi‑residence management.
• Clear, empathetic communicator who explains complex info simply.

Responsibilities

• Own the resident journey from deposit to move-in.
• Build relationships with residents and keep them informed.
• Manage build milestones, documentation and settlements.
• Collaborate with Sales, Development, Delivery, Legal and teams.
• Maintain CRM records and smooth handover into community.

Skills

Property settlements experience

Customer-focused

Organised

Relationship building

Communication skills

Job description

At Ingenia, We’re All About Building Belonging.

As an ASX 200 listed company, Ingenia owns and operates a growing network of over 100 land lease communities and holiday parks across Australia. Our portfolio includes over 15,700 income-generating sites, with more than 11,000 residents calling our communities home, and over 1.2 million guest nights enjoyed annually across our holiday parks.

Whether someone is staying for a weekend or settling in for years, we’re focused on creating warm, inclusive spaces where people truly feel at home.

Our people care deeply; about their work, their communities, and making a real difference. We’re bold, customer-focused, and always improving. At Ingenia, you’re empowered to grow, contribute, and create moments that matter.

Do what matters. Know you matter.

Join us and help bring great experiences to life, starting with you!

There’s a big journey between “we’ve put down a deposit” and “we’re ready to move in”, and that’s where you come in.

We’re looking for a Settlements Lead to own that journey for our future Ingenia residents, based out of our Gordonvale Land Lease Community. While the title is Settlements Lead, think of this role as a Sales Support for the post-home-deposit journey, building relationships and supporting residents from the moment they secure their new home, through the build, to settlement day.

You’ll be their trusted point of contact, keeping them informed, supported and excited while working closely with our internal teams to keep every home progressing.

Ultimately, you’ll help turn “we bought a home” into “we’re home.”

Benefits

• Heavily discounted accommodation at Ingenia Holiday Parks
• Employee share options
• Retailer discounts
• Novated Lease options
• Hybrid working options
• Up to 26 weeks paid parental leave

Key Responsibilities

• Own the future resident journey from deposit through construction, settlement and move-in
• Build strong relationships with residents, keeping them informed, supported and excited throughout their journey
• Proactively manage build milestones, documentation, settlement requirements and follow-ups to keep everything progressing
• Work closely with Sales, Development, Delivery, Legal and community teams to identify roadblocks and keep settlements on track
• Maintain accurate CRM records and support a smooth handover into the community when residents are ready to move in

About You

• Experience in property settlements, residential development, conveyancing, new home sales or a similar customer-focused role
• A natural relationship builder who enjoys supporting people through big life decisions
• Highly organised and confident managing multiple residents, homes and timelines at once
• A proactive problem solver who follows things through and keeps people informed along the way
• A clear, empathetic communicator who can make complex information feel simple, while understanding that buying a new home is a big deal for every resident

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

To learn more about what it’s like to work with Ingenia, take a look at our LinkedIn page here.