Sales Associate - Yeppoon Land Lease Community

Ingenia; Yeppoon; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee share plan opportunities

Novated leasing options

Retail and lifestyle discounts

Discounted accommodation at Ingenia

Up to 26 weeks paid parental leave

Job summary

Ingenia Yeppoon Land Lease Community is seeking a Sales Associate to join the Sales team. You will manage the customer journey from deposit through to settlement, coordinating contracts and documentation, and collaborating across Sales, Community, Home Delivery, Projects and Marketing teams to keep settlements moving.

You will build strong relationships with customers and families, while staying on top of details, timelines, and relevant documentation.

Qualifications

• Experience in property, real estate, sales or property administration.
• Strong relationship-building and customer support skills.
• Highly organised with attention to detail and multitasking.
• Comfortable working with contracts and documentation.
• Customer-focused and proactive.

Responsibilities

• Guide customers from deposit to settlement.
• Manage settlement pipelines, contracts and dates.
• Build trusted relationships with customers and stakeholders.
• Proactively resolve issues affecting experience or settlement.
• Support the sales team with engagement and events.

Skills

Relationship building

Highly organised

Attention to detail

Contract/documentation experience

Job description

At Ingenia, we’re all about building belonging.

As an ASX 200 listed company, Ingenia owns and operates a growing network of over 100 lifestyle communities and holiday parks across Australia. Our portfolio includes over 15,700 income-generating sites, with more than 11,000 residents calling our communities home each day, and over 1.2 million guest nights enjoyed annually across our holiday parks.

Whether someone is staying for a weekend or settling in for years, we’re focused on creating warm, inclusive spaces where people truly feel at home.

Our people care deeply; about their work, their communities, and making a real difference. We’re bold, customer-focused, and always improving. At Ingenia, you’re empowered to grow, contribute, and create moments that matter.

Do what matters. Know you matter.
Join us and help bring great experiences to life, starting with you!

We're currently seeking a Sales Associate to join our Sales team, working on the Yeppoon Land Lease Community.

Reporting to the Community Sales Manager, you’ll take ownership of the customer journey following deposit, keeping customers informed, supported and excited as they move towards settlement and their new life at Ingenia.

You’ll manage a portfolio of customers at different stages of their journey, coordinate contracts and documentation, track settlement pipelines and work across our Sales, Community, Home Delivery, Projects and Marketing teams to keep everything moving.

It’s a role that brings together customer experience, property, sales and settlement coordination, so you’ll need to be just as comfortable building relationships as you are staying on top of the detail.

Benefits

• Make a real difference by helping customers through one of life’s biggest decisions
• Join a collaborative, customer-focused team where relationships genuinely matter
• Enjoy variety, with exposure across sales, property, customer experience and community operations
• Employee share plan opportunities
• Novated leasing options
• Retail and lifestyle discounts
• Heavily discounted accommodation at Ingenia Holiday Parks
• Up to 26 weeks paid parental leave

Key Responsibilities

• Guide and support customers through their journey from deposit to settlement
• Manage settlement pipelines, contracts, documentation and key dates
• Build trusted relationships with customers, families and key internal and external stakeholders
• Proactively resolve issues that could impact the customer experience or settlement
• Support the broader Sales team with customer engagement, community events and sales activities as required

About You

• Experience in property, real estate, sales or property administration
• A natural relationship builder who can confidently support customers through significant financial and life decisions
• Highly organised, with strong attention to detail and the ability to manage multiple customers and priorities
• Confident working with contracts, documentation and relevant legislation
• Customer-focused, empathetic and proactive, with a genuine drive to deliver great outcomes

Recruitment Process

• Phone conversation with Talent Acquisition team
• Interviews
• Background Checks
• Receive your offer, and join your team that values your contribution and collaboration

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

To learn more about what it’s like to work with Ingenia, take a look at our LinkedIn page here.