Customer Support Coordinator - Flexible & Education Impact

The Smith Family; City of Brisbane; Hybrid; AUD 56,000 - 72,000; Full time

Benefits offered by this job

Flexible work options

Salary packaging

Discounts with retailers

Job summary

The Smith Family is a national charity focused on helping Australian children and families overcome educational inequality. We seek a Customer Support Coordinator to join the Learning for Life Contact Centre and deliver high-quality service across multiple channels.

Reporting to the Team Leader, you will manage inquiries, support volunteers, and maintain accurate data entry while contributing to initiatives to improve the customer experience. The role offers hybrid working arrangements.

Qualifications

• Proven customer service experience, preferably in a contact-centre setting.
• Strong written and verbal communication skills.
• Caring and respectful approach with diverse backgrounds.
• Self-motivated, proactive, reliable and able to work independently or in a team.
• High attention to detail with good computer/database skills.
• Flexible, resilient and professional during change.

Responsibilities

• Provide excellent customer service to Learning for Life families via phone, chat, email and web tickets.
• Handle both incoming enquiries and proactive outbound support.
• Assist volunteers and team members as needed.
• Complete accurate data entry and reporting for all interactions.
• Record family feedback to help improve their experience.

Skills

Customer service

Written & verbal communication

Diversity & inclusion awareness

Attention to detail

Teamwork

Tools

CRM software

Job description

The Smith Family is a national charity focused on helping Australian children and families overcome educational inequality. We seek a Customer Support Coordinator to join the Learning for Life Contact Centre and deliver high-quality service across multiple channels.

Reporting to the Team Leader, you will manage inquiries, support volunteers, and maintain accurate data entry while contributing to initiatives to improve the customer experience. The role offers hybrid working arrangements.