Sales support Coordinator

Carrier; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Attractive salary package

Full time opportunity

Ongoing training and development

Job summary

Carrier Global Corporation is seeking a Sales Support Coordinator for its Australia Residential & Light Commercial business. The role provides administrative, commercial and operational support to the RLC sales team, coordinating enquiries, opportunities and quotations, and maintaining CRM and order accuracy.

The position emphasizes collaboration with sales, logistics, finance and technical teams, with a focus on accurate pricing, product details, stock and delivery requirements.

Qualifications

• Experience in sales support or customer service.
• Proficiency in CRM, order management, and Microsoft Office.
• Excellent written and verbal communication.
• Strong organizational skills and ability to manage priorities.
• Experience with HVAC, building services, or technical products is valued.

Responsibilities

• Provide day-to-day administrative and operational support to the RLC sales team.
• Coordinate customer enquiries, opportunities, pricing requests and quotations.
• Maintain CRM records, sales pipelines and customer information.
• Process and coordinate customer orders with pricing, stock details, and delivery requirements.
• Liaise with sales, logistics, finance and technical teams for seamless order processing.
• Support sales reporting and continuous improvement of internal processes.
• Assist with product launches, marketing campaigns, customer events and sales promotions.
• Bring previous experience in sales support, administration or customer service, with strong organisational skills, attention to detail and proficiency in Microsoft Office.

Skills

Customer-focused

Organisational skills

Attention to detail

Communication skills

Team collaboration

Tools

CRM systems

SAP

Microsoft Office

Job description

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

The role

The Sales Support Coordinator is responsible for providing high-quality administrative, commercial and operational support to the Carrier Australia Residential & Light Commercial Business Unit.

Carrier Australia’s Residential & Light Commercial business supports customers across residential and light commercial HVAC market segments, including air-conditioning, Domestic Hot Water and hydronic solutions. The business works with a range of customers and channel partners, including contractors, distributors, wholesalers, consultants, builders, developers and other industry stakeholders.

The Sales Support Coordinator contributes to the growth and scalability of the RLC business by strengthening sales administration, improving opportunity visibility, coordinating internal activities and supporting consistent sales processes.

Key responsibilities:

• We are looking for a customer-focused sales support coordinator with the ability to provide an excellent experience to our clients. Therefore, you will have;
• Provide day-to-day administrative and operational support to Carrier’s Residential & Light Commercial (RLC) sales team.
• Coordinate customer enquiries, sales opportunities, pricing requests and quotations, ensuring timely and professional responses.
• Maintain accurate CRM records, sales pipelines, customer information and opportunity tracking.
• Process and coordinate customer orders, ensuring accuracy across pricing, product details, stock availability and delivery requirements.
• Liaise with sales, logistics, finance and technical teams to ensure seamless order processing and customer service.
• Support sales reporting, performance tracking and continuous improvement of internal processes.
• Assist with product launches, marketing campaigns, customer events and sales promotional activities.
• Bring previous experience in sales support, administration or customer service, with strong organisational skills, attention to detail and proficiency in Microsoft Office. Experience in HVAC, technical products, CRM or SAP systems will be highly regarded.

Requirements:

As a minimum you must have:

• Previous experience in sales support, sales coordination, internal sales, customer service or business administration.
• Proficiency in CRM, order management systems and Microsoft Office, particularly Excel, Outlook and Word.
• Excellent written and verbal communication skills, with a strong customer-focused approach.
• Strong organisational skills, attention to detail and the ability to manage competing priorities and deadlines.
• Proven ability to collaborate effectively with sales teams, internal stakeholders and external customers.
• Experience within HVAC, building services, construction or technical products will be highly regarded, along with exposure to SAP, technical sales, quotations or distribution channels.

Benefits

• Attractive salary package + Full time opportunity
• Excellent job stability + Ongoing training and development opportunities
• Inclusive work environment + Supportive management team

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.