Sales support Coordinator

1350 Carrier Australia Pty Ltd; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Full-time role

Ongoing training and development

Inclusive work environment

Job summary

Carrier Australia Residential & Light Commercial is seeking a dedicated Sales Support Coordinator to deliver high-quality administrative and operational support to the RLC sales team in Melbourne. You will handle customer enquiries, quotations and order coordination, ensuring accurate pricing, product details and timely delivery.

Ideal candidates will have experience in sales support or customer service, familiarity with CRM/order management, and strong Excel/Outlook/Word skills.

Qualifications

• Experience in sales support, sales coordination, internal sales or customer service.
• Proficiency with CRM systems, order management and Microsoft Office.
• Strong written and verbal communication with a customer-focused approach.

Responsibilities

• Provide high-quality administrative and operational support to the RLC sales team.
• Coordinate customer enquiries, opportunities, pricing requests and quotations.
• Maintain CRM records, sales pipelines and order tracking with accuracy.
• Liaise with sales, logistics, finance and technical teams to ensure smooth order processing.
• Support sales reporting and continuous improvement of internal processes.

Skills

CRM proficiency

Customer service

Sales coordination

Tools

Microsoft Excel

Outlook

Word

SAP

Job description

Build a career with confidence Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

The role

The Sales Support Coordinator is responsible for providing high-quality administrative, commercial and operational support to the Carrier Australia Residential & Light Commercial Business Unit. Carrier Australia’s Residential & Light Commercial business supports customers across residential and light commercial HVAC market segments, including air-conditioning, Domestic Hot Water and hydronic solutions.The business works with a range of customers and channel partners, including contractors, distributors, wholesalers, consultants, builders, developers and other industry stakeholders. The Sales Support Coordinator contributes to the growth and scalability of the RLC business by strengthening sales administration, improving opportunity visibility, coordinating internal activities and supporting consistent sales processes.

Key responsibilities

• We are looking for a customer-focused sales support coordinator with the ability to provide an excellent experience to our clients.
• Provide day-to-day administrative and operational support to Carrier’s Residential & Light Commercial (RLC) sales team.
• Coordinate customer enquiries, sales opportunities, pricing requests and quotations, ensuring timely and professional responses.
• Maintain accurate CRM records, sales pipelines, customer information and opportunity tracking.
• Process and coordinate customer orders, ensuring accuracy across pricing, product details, stock availability and delivery requirements.
• Liaise with sales, logistics, finance and technical teams to ensure seamless order processing and customer service.
• Support sales reporting, performance tracking and continuous improvement of internal processes.
• Assist with product launches, marketing campaigns, customer events and sales promotional activities.
• Bring previous experience in sales support, administration or customer service, with strong organisational skills, attention to detail and proficiency in Microsoft Office.
• Experience in HVAC, technical products, CRM or SAP systems will be highly regarded.

Requirements

• Previous experience in sales support, sales coordination, internal sales, customer service or business administration.
• Proficiency in CRM, order management systems and Microsoft Office, particularly Excel, Outlook and Word.
• Excellent written and verbal communication skills, with a strong customer-focused approach.
• Strong organisational skills, attention to detail and the ability to manage competing priorities and deadlines.
• Proven ability to collaborate effectively with sales teams, internal stakeholders and external customers.
• Experience within HVAC, building services, construction or technical products will be highly regarded, along with exposure to SAP, technical sales, quotations or distribution channels.

Benefits

Attractive salary package + Full time opportunity Excellent job stability + Ongoing training and development opportunities Inclusive work environment + Supportive management team

Carrier is An Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.