Sales Support – Area Safe Products

Area Safe Products; Sydney; On-site; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Stable family-owned business

Modern Minchinbury facilities

Career development opportunities

Mon-Fri 7:30am–4:00pm

Job summary

Area Safe Products is seeking a hands-on Sales Support team member based in Minchinbury to handle web orders, quotes and after-sales support, working with Internal Sales, Business Development, Warehouse and Dispatch teams.

You will manage customer enquiries by phone, web and email, maintain accurate data in NetSuite and our CRM, and help identify sales opportunities while delivering first-class service.

This role offers a stable, family-owned environment with Monday–Friday hours.

Qualifications

• Experience in customer service, sales support or internal sales role.
• Strong phone manner and written communication.
• High attention to detail and data accuracy.
• Good time management and multitasking across enquiries, calls and admin.
• Problem-solving and conflict-resolution skills.
• Experience using CRM or ERP systems; NetSuite preferred.
• Ability to learn product information quickly and spot sales opportunities.
• Proficiency with Microsoft 365 and collaborative work style.

Responsibilities

• Web Orders & Quoting – manage web orders and enquiries, confirm stock, pricing and delivery times, and follow up quotes.
• After-Sales Support – handle post‑purchase support, delivery status, returns, credits and escalations.
• Customer Feedback & Complaints – capture feedback, resolve straightforward issues and escalate complex matters.
• Additional Support & Improvement – assist campaigns, maintain CRM records and support sales teams.

Skills

Customer service

Sales support

Phone & written comms

Data accuracy

CRM or ERP experience

NetSuite experience

Microsoft 365

Initiative & teamwork

Tools

NetSuite

CRM systems

Microsoft 365

Job description

The Area Safe Group is a proudly Australian, family-owned business with a strong reputation for delivering high-quality safety and infrastructure products across Australia. We service a diverse range of industries including Local Government, Education, Retail, Industrial, Manufacturing, Health and Aged Care through our two established brands: Area Safe Products and Astra Street Furniture. As our business continues to grow, we're looking for a hands‑on and customer‑focused Sales Support team member to join our team at Minchinbury. Reporting to the Team Leader – Inbound Sales & Support, this is a varied role suited to someone who enjoys working with customers, solving problems and contributing to a positive customer experience.

About the Role

As a Sales Support team member, you will be one of the front‑line points of contact for Area Safe Products customers. You will manage web‑generated orders and quotes, provide after‑sales support, handle customer feedback and complaints, and support the wider sales team with day‑to‑day customer and administration requirements. The role involves a combination of phone, web and email communication, with customer calls forming an important part of providing responsive and professional support. You'll work closely with our Internal Sales, Business Development, Warehouse and Dispatch teams to ensure customers receive accurate information and a high level of service throughout their experience with Area Safe Products.

This is a hands‑on role with genuine variety and the opportunity to make a direct impact on customer satisfaction, sales support and business growth.

Based from our Minchinbury office, you will work Monday to Friday, from 7:30am to 4:00pm.

What Success Looks Like

Success in this role will be measured by your ability to:

• Deliver fast, accurate and professional service to our customers.
• Manage customer enquiries, orders and quotes within agreed timeframes.
• Follow up quotes and identify opportunities to support sales growth.
• Provide effective after‑sales support and help resolve customer issues.
• Maintain accurate customer, quote and order information in NetSuite and our CRM.
• Capture customer feedback and identify opportunities for continuous improvement.
• Contribute to improved customer satisfaction, retention and sales outcomes.
• Support the wider sales team with reliable and accurate administration and customer support.

Key Responsibilities

• Web Orders & Quoting – Manage and respond to web‑generated orders and customer enquiries in a timely and professional manner. Prepare and follow up quotes within your authority level, confirm stock, pricing and delivery timeframes, and maintain accurate customer and order information in NetSuite. You will also help identify larger sales opportunities and refer more complex or high‑value enquiries to the appropriate team member.
• After‑Sales Support – Provide professional support to customers after their purchase, including handling incoming and follow‑up after‑sales calls relating to quoting, delivery status, product enquiries, order amendments and other issues. Work closely with our Warehouse and Dispatch teams to resolve delivery enquiries and keep customers informed when delays or issues arise. Process returns, credits and replacement requests in line with company procedures and escalation more complex matters when required.
• Customer Feedback & Complaints – Capture and accurately record customer feedback and complaints, resolving straightforward issues wherever possible and ensuring more complex or sensitive matters are escalated appropriately. You will also help identify recurring feedback and opportunities to improve our products, service and overall customer experience.
• Additional Support & Continuous Improvement – Support proactive customer contact campaigns, including reorder reminders and satisfaction check‑ins, while identifying potential upsell and cross‑sell opportunities. Provide general administration and sales support to the Internal Sales and Business Development teams, maintain accurate CRM records and contribute ideas that help improve customer service, sales processes and overall team performance.

About You

You are a proactive, organised and customer‑focused person who enjoys helping people and getting things done. You're comfortable managing multiple priorities and can move between customer calls, orders, quotes and administration while maintaining a high level of accuracy.

To be successful in this role, you will ideally have:

• Experience in customer service, sales support, internal sales or a similar role.
• Strong phone manner and written communication skills.
• High attention to detail and data accuracy.
• Good time management and the ability to multitask across customer enquiries, calls and administration.
• Strong problem‑solving and conflict‑resolution skills.
• A genuine customer service orientation.
• Experience using CRM or ERP systems; NetSuite experience is highly regarded.
• The ability to learn product information quickly.
• Confidence identifying customer needs and sales opportunities.
• Proficiency with Microsoft 365.
• Most importantly, you are someone who takes initiative, communicates well, works collaboratively and is committed to providing first‑class service.

Why Join Area Safe Products?

This is an opportunity to join a stable and growing Australian business where you can make a genuine impact on the customer experience and commercial success of the company.

A salary of $70,000–$80,000 per year, depending on experience.

Full‑time hours, Monday to Friday, 7:30am–4:00pm.

• A stable, growing family‑owned Australian business.
• A varied and hands‑on role with genuine responsibility.
• A supportive and collaborative team environment.
• Modern facilities based at Minchinbury.
• Ongoing opportunities to learn, develop and grow your career.

Our Core Values

At Area Safe Products, our values guide everything we do.

Quality is first in everything.

Do it once. Do it right. Do it now.

Openness and honesty leads to loyalty and efficiency.

Through teamwork we build and maintain our brand.

Learning never stops.

If you enjoy working with customers, solving problems and being part of a team that values quality, service and continuous improvement, we'd love to hear from you.