Sales Support & Administration Coordinator

RELX International; Sydney; Hybrid; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

LexisNexis Risk Solutions in Sydney is seeking a Sales Support/Customer Operations professional to respond to inquiries, provide product information and assist with onboarding, orders and contracts.

Join a high-growth, global FTSE 100 business with a hybrid work model (2 days in office). You'll collaborate with Legal, Finance and Fulfilment, maintain Salesforce records, and help drive process improvements across the direct client portfolio.

Qualifications

• Experience in Sales Support or Account Coordination.
• Proficient with Salesforce, CRM systems and MS Office.
• Billing and invoicing experience is a plus.
• High attention to detail and strong organisation.
• Experience in financial services or SaaS is valued.

Responsibilities

• Respond to customer inquiries and resolve issues.
• Support onboarding, order processing and contracts.
• Assist sales to improve satisfaction including billing and invoicing.
• Coordinate with Legal, Finance and Fulfilment to resolve issues.
• Maintain records in Salesforce and internal systems; drive process improvements.

Skills

Sales support

CRM systems

Microsoft Office

Billing / Invoicing

SAP

Attention to detail

Tools

Salesforce

Job description

Sydney | Hybrid (2 days in office)

What You'll Do

• Provide exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
• Support the sales team with onboarding, order processing and contract implementation
• Assist the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.
• Coordinate with other departments such as Legal, Finance and Fulfilment teams to resolve issues
• Maintain accurate records and workflows in Salesforce and internal systems
• Help remove roadblocks and ensure a smooth customer experience
• Identify opportunities to improve processes and drive efficiencies across the direct client portfolio, as required.

About You

• Experience in Sales Support, Administration, Customer Operations or Account Coordination
• Confident using Salesforce, CRM systems and Microsoft Office
• Exposure to billing, invoicing or SAP is highly regarded
• Strong attention to detail and organisational skills
• Enjoy working in a fast-paced, process-driven environment
• Experience within financial services, insurance, professional services, technology or SaaS businesses will be highly regarded.

Why Join Us?

• Supportive team with full training provided
• Hybrid working model
• Varied role with exposure to sales, legal, finance and customer operations
• Opportunity to build valuable commercial and stakeholder management skills.
• Be part of a high-performance sales team in a business enjoying significant growth, a Global FTSE 100 business

We are delighted to offer country specific benefits.

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. We provide customers with insights and technologies that drive growth, improve operational efficiencies, and enhance customer experiences.

Our solutions span fraud and identity management, financial crime compliance, and payments, helping organisations navigate risk with confidence in an increasingly complex world.

You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/ .

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers: EEO Know Your Rights .