Sales Support & Administration Coordinator

Relx Plc; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

LexisNexis Risk Solutions in Sydney is seeking a Sales Support & Administration Coordinator to support the Account Management team from order processing through onboarding and implementation. This hands-on role emphasizes administration, process execution and stakeholder coordination in a fast-paced environment.

Hybrid role with two days in the office, training provided, and exposure to legal, finance and customer operations.

Qualifications

• Experience in Sales Support, Administration, or Account Coordination.
• Confident using Salesforce, CRM systems and Microsoft Office.
• Exposure to billing, invoicing or SAP is highly regarded.
• Excellent attention to detail and organisational skills.

Responsibilities

• Provide exceptional customer service by responding to inquiries, product information, and resolving issues.
• Support the sales team with onboarding, order processing and contract implementation.
• Assist with billing, invoicing, and order processing; coordinate with Legal and Finance.
• Maintain records and workflows in Salesforce and internal systems.
• Identify opportunities to improve processes and drive efficiencies.

Skills

Salesforce

CRM systems

Microsoft Office

Customer service

Tools

SAP

Job description

## Sales Support & Administration CoordinatorApply: Sydney: Full time: Posted Today: R117972**Sydney | Hybrid (2 days in office)**Are you an organised administrator who enjoys **supporting sales teams, managing processes and solving problems behind the scenes?**We're looking for a Sales Support & Administration Coordinator to support our Account Management team, ensuring customers receive a seamless experience from order processing through to onboarding and implementation. This is a **hands-on role** focused on a**dministration, process execution and stakeholder coordination.**# What You'll Do* Provide exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.* Support the sales team with onboarding, order processing and contract implementation* Assist the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.* Coordinate with other departments such as Legal, Finance and Fulfilment teams to resolve issues* Maintain accurate records and workflows in Salesforce and internal systems* Help remove roadblocks and ensure a smooth customer experience* Identify opportunities to improve processes and drive efficiencies across the direct client portfolio, as required.# About You* Experience in Sales Support, Administration, Customer Operations or Account Coordination* Confident using Salesforce, CRM systems and Microsoft Office* Exposure to billing, invoicing or SAP is highly regarded* Strong attention to detail and organisational skills* Enjoy working in a fast-paced, process-driven environment* Experience within financial services, insurance, professional services, technology or SaaS businesses will be highly regarded.# Why Join Us?* **Supportive team** with **full training** provided* **Hybrid working model*** Varied role with exposure to sales, legal, finance and customer operations* Opportunity to build valuable commercial and stakeholder management skills.* Be part of a high-performance sales team in a business enjoying significant growth, a Global FTSE 100 business# About the BusinessLexisNexis Risk Solutions is the essential partner in the assessment of risk. We provide customers with insights and technologies that drive growth, improve operational efficiencies, and enhance customer experiences.Our solutions span fraud and identity management, financial crime compliance, and payments, helping organisations navigate risk with confidence in an increasingly complex world.You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.