Customer Service Supervisor

Thrifty; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Fully maintained company vehicle

Company tolls provided

Career growth opportunities

Supportive team environment

Employee benefits

Job summary

Thrifty Melbourne is seeking a Customer Service Supervisor to lead the frontline team at our city store, delivering customer service excellence and driving revenue growth through effective sales options.

You will hold daily briefings, manage key customer relationships, analyze satisfaction scores, plan staffing, and train your team to maintain a high performing culture. This is a full-time role with a supportive environment and clear development opportunities.

Qualifications

• Experience supervising in customer service settings.
• Proven ability to lead a cohesive high-performing team.
• Exceptional customer service and sales abilities.
• Experience in a fast-paced environment.
• Current AU driver's license for automatic vehicles.

Responsibilities

• Lead daily team briefings to communicate strategies and performance.
• Manage key customer relationships and support the team with issues.
• Monitor customer satisfaction scores and take corrective actions.
• Plan and schedule staffing to meet demand and targets.
• Train and coach all employees.

Skills

Supervisory experience

Team leadership

Customer service

Sales skills

Fast-paced environment

Job description

About the Role

As a Customer Service Supervisor, you will be responsible for leading and coaching the frontline team at our Melbourne store to deliver customer service excellence and to achieve revenue growth through sales options.

• Hold daily briefings with your team to communicate strategies, actions, and business performance.
• Personally manage key customer relationships and support team in dealing with customer issues.
• Continuously analyse customer satisfaction scores and take corrective actions.
• Plan & schedule staffing levels in line with business volume and targets.
• Continuously train and coach all employees.

About You

To be successful in this position, our newest team member will have the following:

• Previous supervisory/management experience in a customer service orientated environment.
• Skilled ability to lead, grow and maintain a cohesive and high performing team.
• Expert customer service and sales skills.
• Experience working in a fast paced and challenging environment.
• A full and current AU driver’s licence with the ability to drive automatic vehicles.

About the Offer

In return for your hard work and dedication, you will be rewarded with:

• A competitive annual salary package.
• Opportunities for career growth and development.
• A supportive team environment.
• Employee benefits and a motivating company culture.
• Fully maintained company vehicle and tolls provided.