Sales & Service Coordinator: Scheduling, Quotes & Orders

Exide; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Exide Technologies in Bankstown is seeking a motivated Sales Coordinator to support day-to-day operations at the Bankstown warehouse. The role reports to the National Service Manager and involves coordinating sales, service and warehouse tasks with a focus on timely job completion.

The ideal candidate has 5+ years’ coordinating/administrative experience in an industrial setting, strong communication skills, and proficiency with Oracle ERP and Microsoft Office.

Qualifications

• 5+ years’ proven sales and service coordination/administration experience in an industrial environment.
• Accuracy and strong attention to detail.
• Exceptional written and verbal communication skills.
• A ‘can do’ attitude and be a positive team player.
• Experience using Oracle ERP system, preferred but not essential.
• Proficient in Microsoft Office Word, PowerPoint, Excel, and Outlook.

Responsibilities

• Undertake administration and customer service tasks across multiple functions: sales (Motion and Energy Solutions), service and warehouse operations for the Bankstown site.
• Effective management of day-to-day scheduling requirements for a team of Service Technicians; allocating jobs and using a PC-based electronic reporting program for quoting and reporting purposes.
• Communicating with customers on the scheduling of jobs and providing job status updates, ensuring all service jobs are completed on time and to the customers’ requirements.
• Managing the order entry process from quote to despatch whilst ensuring open communication with both internal and external customers.
• Resolving customer complaints and escalating in a timely manner where necessary.
• General office duties; meet and greet visitors, answering phones and directing enquiries to the appropriate team/person.
• Build strong customer relations (both internal and external) whilst enhancing the reputation of Exide Technologies as an ethical supplier of quality products.
• Work always to foster a culture of collaboration and continuous improvement.

Skills

Sales coordination

Communication

Attention to detail

Team player

Tools

Oracle ERP

Microsoft Office

Job description

Exide Technologies in Bankstown is seeking a motivated Sales Coordinator to support day-to-day operations at the Bankstown warehouse. The role reports to the National Service Manager and involves coordinating sales, service and warehouse tasks with a focus on timely job completion.

The ideal candidate has 5+ years’ coordinating/administrative experience in an industrial setting, strong communication skills, and proficiency with Oracle ERP and Microsoft Office.