Sales Relationship Lead - Data-Driven Growth & Automation

Wesfarmers Industrial & Safety; Melbourne; Hybrid; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Flexible work

Employee discounts

Wellbeing program Thrive

Learning hub

Job summary

Workwear Group in Port Melbourne is seeking a Sales Relationship Lead to guide eight staff across Sales Coordinators and Sales Relationship Coordinators. The role focuses on strengthening partnerships with Account Managers and customers to deliver consistent service and strong outcomes.

Using customer insights, data and commercial thinking, you will identify opportunities for growth, retention and margin improvement while simplifying processes and moving manual tasks toward automated, digital

Qualifications

• Proven leadership experience heading a multi-disciplinary team.
• Strong strategic thinking and continuous improvement capability.
• Experience identifying opportunities to simplify processes and reduce manual activities.
• Strong data and analytical skills with the ability to translate insights into actions.
• Experience partnering with Sales, Customer Service or similar customer-focused teams.
• Excellent communication and stakeholder influencing skills.
• Customer-focused and commercially minded approach.

Responsibilities

• Lead and develop the Sales Coordinator and Sales Relationship team, setting clear priorities and building capability.
• Strengthen relationships and ways of working between the team, Account Managers and customers.
• Use customer insights, structured call cycles and product knowledge to identify growth and retention opportunities.
• Analyse data and reporting to provide meaningful insights that support the Sales team.
• Identify and implement process improvements that increase productivity and improve the customer experience.
• Reduce manual intervention by driving automation, digital tools and self-service solutions.
• Monitor customer engagement, team performance, CRM compliance and commercial outcomes.
• Ensure customer enquiries and escalations are managed through the appropriate channels and resolved.
• Collaborate with Sales, Planning, Customer Service and other stakeholders to deliver sustainable improvements.

Skills

Team leadership

Data analysis

CRM systems

Process improvement

Stakeholder management

Communication

Strategic thinking

Automation experience

Power BI

Customer focus

Tools

Power BI

CRM software

Job description

Workwear Group in Port Melbourne is seeking a Sales Relationship Lead to guide eight staff across Sales Coordinators and Sales Relationship Coordinators. The role focuses on strengthening partnerships with Account Managers and customers to deliver consistent service and strong outcomes.

Using customer insights, data and commercial thinking, you will identify opportunities for growth, retention and margin improvement while simplifying processes and moving manual tasks toward automated, digital